Patents by Inventor Aric Whitaker

Aric Whitaker has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods of introducing beneficial communication latency in contact handling systems
    Patent number: 9313331
    Abstract: Methods and apparatus for improving a contact with a customer in a contact handling system by introducing a slower expected communication rate to the contact are disclosed. The method can include communication via a first media having a first communication rate. The method can include ceasing communication via the first media. The method can include beginning communication via a second media having a second communication rate slower than the first communication rate. The method can further include ceasing communication via the second media and beginning communication via a third media having a third communication rate faster than the second communication rate.
    Type: Grant
    Filed: November 22, 2011
    Date of Patent: April 12, 2016
    Assignee: INCONTACT, INC.
    Inventors: Brian Douglas Minert, David O. Peterson, Shane Michael Kelly, Matthew Lawrence Page, Aric Whitaker
  • SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION MANAGEMENT
    Publication number: 20150081841
    Abstract: Systems and methods for synchronizing data between a communications management system and data management system. In some implementations, contact data may be requested from a data management system external to and/or operated by a distinct entity with respect to a communications management system. The requested contact data may be received at the communications management system and the communications management system may be used to establish a communication using at least one contact from the requested contact data. The requested contact data may be updated using data generated during the communication and then updated contact data may be transmitted to the data management system to synchronize the two systems.
    Type: Application
    Filed: September 12, 2014
    Publication date: March 19, 2015
    Inventors: Bryan Pino, Derick Walburger, Alex W. Lee, Darren Andrew Solomon, Aric Whitaker, Shane Cordon, Kacie Mayberry, Chris Seaman, Rix Ryskamp
  • SYSTEMS AND METHODS OF USING SOCIAL MEDIA IN CONTACT HANDLING SYSTEMS
    Publication number: 20130129075
    Abstract: Methods and apparatus for facilitation a communication with a customer and a contact handling system are disclosed. The method can include using contact information from a social media network associated with the customer. The method can include receiving a request at the contact handling system to initiate a contact with the customer, the request including information identifying the customer on the social media network. The method can include retrieving contact information associated the customer by way of the social network. The method can include initiating the contact using contact information originating from the social network.
    Type: Application
    Filed: January 6, 2012
    Publication date: May 23, 2013
    Applicant: inContact, Inc.
    Inventor: Aric Whitaker