Abstract: A data management system is provided for facilitating in-memory indexing of data based on certain data access modes. The data management system includes an indexing module for indexing data stored in a data memory as a first data index. The first data index is further provided with a first data access mode, wherein the first data access mode enables the first data index to update itself by providing data write privileges to the first data index. The data management system further includes a synchronizing module for synchronizing a second data index with the first data index, wherein the second data access mode is provided with second data access mode to enable external systems to query data. The data management system further includes an index handling module for interchanging data access modes of the first and the second data indexes based on pre-defined rules.

Abstract: A data management system for indexing administrative data of a contact center is disclosed. The data management system includes one or more unified communication devices configured to store the administrative data. The data management system further includes a crawler configured to collect the administrative data from the one or more unified communication devices. The data management system further includes a probing device configured to enable the crawler to communicate and retrieve the administrative data from the one or more unified communication devices. The data management system further includes a temporary database configured to store the collected administrative data; wherein the temporary database stores the collected administrative data in a plurality of flat file tables. The data management system further includes an indexing server configured to index the stored administrative data; wherein the indexed administrative data is searchable through one or more user search queries.

Abstract: An information managing system for managing contact center information is disclosed. The information managing system includes a plurality of receivers for receiving information from at least one data collector. The information managing system further includes a plurality of databases for storing the information received from the at least one data collector. The information managing system further includes a report generator comprising a user interface for receiving a plurality of search queries from a plurality of users. The information managing system further includes a database interface layer for performing one or more lookups on the plurality of databases based on the plurality of search queries received from the plurality of users, wherein results of the one or more lookups are displayed on the user interface of the report generator.

Abstract: A data management system for indexing reporting data of a contact center is disclosed. The data management system includes one or more reporting systems configured to store the reporting data. The data management system further includes a crawler configured to collect the reporting data from the one or more reporting systems. The data management system further includes one or more plug-in interfaces configured to enable the crawler to retrieve the reporting data from the one or more reporting systems. The data management system further includes an indexing server configured to index and store the collected contact center reporting data.

Abstract: A data management system for indexing reporting data of a contact center is disclosed. The data management system includes one or more reporting systems configured to store the reporting data. The data management system further includes a crawler configured to collect the reporting data from the one or more reporting systems. The data management system further includes one or more plug-in interfaces configured to enable the crawler to retrieve the reporting data from the one or more reporting systems. The data management system further includes an indexing server configured to index and store the collected contact center reporting data.

Abstract: An information managing system for managing contact center information is disclosed. The information managing system includes a plurality of receivers for receiving information from at least one data collector. The information managing system further includes a plurality of databases for storing the information received from the at least one data collector. The information managing system further includes a report generator comprising a user interface for receiving a plurality of search queries from a plurality of users. The information managing system further includes a database interface layer for performing one or more lookups on the plurality of databases based on the plurality of search queries received from the plurality of users, wherein results of the one or more lookups are displayed on the user interface of the report generator.

Abstract: A data management system is provided for facilitating in-memory indexing of data based on certain data access modes. The data management system includes an indexing module for indexing data stored in a data memory as a first data index. The first data index is further provided with a first data access mode, wherein the first data access mode enables the first data index to update itself by providing data write privileges to the first data index. The data management system further includes a synchronizing module for synchronizing a second data index with the first data index, wherein the second data access mode is provided with second data access mode to enable external systems to query data. The data management system further includes an index handling module for interchanging data access modes of the first and the second data indexes based on pre-defined rules.

Abstract: A data management system for indexing administrative data of a contact center is disclosed. The data management system includes one or more unified communication devices configured to store the administrative data. The data management system further includes a crawler configured to collect the administrative data from the one or more unified communication devices. The data management system further includes a probing device configured to enable the crawler to communicate and retrieve the administrative data from the one or more unified communication devices. The data management system further includes a temporary database configured to store the collected administrative data; wherein the temporary database stores the collected administrative data in a plurality of flat file tables. The data management system further includes an indexing server configured to index the stored administrative data; wherein the indexed administrative data is searchable through one or more user search queries.