Patents by Inventor Arik Elbarse

Arik Elbarse has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Management of contacts in a network of contact centers
    Patent number: 7519626
    Abstract: There is a need to provide a method of managing contacts in a network of contact centers which facilitates even distribution of work load across the contact centers, is flexible, has inherent resilience, and which enables each contact center to have a degree of autonomy. This is achieved in the present invention by using contact objects and agent objects at each contact center and replicating and synchronizing those objects from each contact center to each of the other contact centers.
    Type: Grant
    Filed: April 21, 2004
    Date of Patent: April 14, 2009
    Assignee: Nortel Networks Limited
    Inventors: Tony McCormack, Patrick Hession, Arik Elbarse, Neil O'Connor
  • Management of contacts in a network of contact centers
    Publication number: 20050240594
    Abstract: There is a need to provide a method of managing contacts in a network of contact centers which facilitates even distribution of work load across the contact centers, is flexible, has inherent resilience, and which enables each contact center to have a degree of autonomy. This is achieved in the present invention by using contact objects and agent objects at each contact center and replicating and synchronizing those objects from each contact center to each of the other contact centers.
    Type: Application
    Filed: April 21, 2004
    Publication date: October 27, 2005
    Inventors: Tony McCormack, Patrick Hession, Arik Elbarse, Neil O'Connor