Abstract: A computer-implemented method of handling an emergency incident rcan include receiving information on an emergency incident that includes at least one image of the emergency incident, applying a Convolutional Neural Network (CNN) object recognition and classification process for identifying and marking objects on the at least one image that are related to the emergency incident and that may cause at least one secondary hazardous situation, processing the data relating to the identified and marked objects by applying a deep learning algorithm to the data in a Relational Network (RN) architecture, wherein the image on the basis of the identified and marked objects is correlated to a set of recognized objects in a database for classifying the emergency. A communication network, communication apparatus, and an emergency processing unit are also provided. Embodiments of such machines and systems can be configured to implement embodiments of the method.

Abstract: An improved predictive dialer system and method that dials telephone numbers and connects answered calls to available agents monitors an active call between an agent and a client using speech recognition. In the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call; and upon occurrence of at least one key phrase, predicts a remaining time period until the call will be terminated. Based on the predicted remaining time period, during the remaining time period, the system or method determines a point of time for initiating at least one new call to a client and initiates at least one new call at the determined point of time.

Abstract: An improved predictive dialer system and method that dials telephone numbers and connects answered calls to available agents monitors an active call between an agent and a client using speech recognition. In the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call; and upon occurrence of at least one key phrase, predicts a remaining time period until the call will be terminated. Based on the predicted remaining time period, during the remaining time period, the system or method determines a point of time for initiating at least one new call to a client and initiates at least one new call at the determined point of time.