Abstract: A computerized-method for enabling a mode of interaction to support specially-abled needs of agents, via a web-app, in a contact-center. The computerized-method is operating an Application Programming Interface (API) client. The API-client includes receiving credentials from a user, upon login of the user to the web-app and then communicating with an authentication-server for an authentication-service and forwarding the credentials thereto. After successful completion, forwarding the credentials to an authorization-service that is retrieving a preassigned disability role-ID, according to the credentials and transmitting a preassigned disability role-ID in an access-token.

Abstract: A computerized-method for enabling a mode of interaction to support specially-abled needs of agents, via a web-app, in a contact-center, is provided herein. The computerized-method is operating an Application Programming Interface (API) client. The API-client includes receiving credentials from a user, upon login of the user to the web-app and then communicating with an authentication-server for an authentication-service and forwarding the credentials thereto. After successful completion, forwarding the credentials to an authorization-service that is retrieving a preassigned disability role-ID, according to the credentials and transmitting a preassigned disability role-ID in an access-token.