Abstract: Techniques are disclosed for improving the intelligence, efficiency, distribution, routing, prioritization, and/or otherwise optimization of web and/or telecommunication channels regarding website and/or contact center traffic, visitors, load, and/or resources. In one aspect, contact connection data and initial activity data of a contact is obtained that comprises information regarding the contact's activity on an unassisted channel of a service provider. Agent data of a plurality of agents at a contact center is obtained and, based on the initial activity data and the agent data, a determination is made whether to (a) direct the contact to an assisted channel of the service provider, or (b) maintain the contact on the unassisted channel of the service provider. The contact may be paired to an agent of the contact center upon receipt of a request from the contact to establish an agent connection with the contact center system.

Abstract: Methods, systems, and devices for data management are described. A data management system may receive a request to generate backup data for a set of data files from the one or more databases. The data management system may then generate, in response to the request, a file including a set of partitions including respective groups of shard files that correspond to respective groups of data files from among the set of data files. In some examples, a respective group of shard files within a partition of the set of partitions may include a first shard file representative of metadata for the partition and one or more additional shard files representative of the respective group of data files for the partition. The data management system may then distribute the respective groups of shard files to a set of nodes within the distributed backup system.

Abstract: A food container for shipping and displaying food items is provided. The food container is made up of a base container having an upper perimeter portion that is configured to be closed using a label seal. The label seal replaces a lid or cover (either hinged or separate) and enables a significant reduction in the amount of plastics used in food containers of this type. The label seal is adhesively applied to the upper perimeter portion of the based contained and is cut to size to the same perimeter edge of the container. A tamper evident feature can be integrated into the label seal technology disclosed herein.

Abstract: A container having a locking mechanism with integrated tamper evident attribute is provided. In one embodiment, a male portion of geometrically shaped protrusions are provided on the lid or base of the container. A female portion of geometrically shaped openings corresponding to the male portion is provided on the base or lid of the container, respectively. A perforation is provided around the male portion such that once the male portion is locked into the female portion, the only means to open the container is to tear the perforation and cause the male portion to be removed from the lid or base of its origin. The tamper evident feature becomes apparent when the lid is pulled to open the container. The tension created when the lid is lifted in an upward motion will tear the male portion of the perforated lock away from the lid leaving it securely locked into the female base.