Abstract: A network computing system to provide an account management service for guiding user actions and providing users with information to facilitate decision making. In providing the account management services, the network computer system makes predictive determinations about the actions of service providers, in connection with specific actions of individual users.

Abstract: A method and apparatus for detecting and engaging participants in an online course that are not likely to attend the online course, is presented herein. Participants in an online course are responsible for attending the course by downloading instructional material and completing assignments through an online forum. Attending the online course causes interaction data and/or performance data to be generated and stored for each participant. The interaction and performance data for a particular participant may be analyzed to determine whether the particular participant is likely to not attend the online course during a future period. If the particular participant is not likely to attend the online course during the future period, an alert is a counselor to intervene and engage the participant. A counselor may follow up with the particular participant to make sure the participant is on track to attend and complete the online course.