Patents by Inventor Arjun Vora

Arjun Vora has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220199088
    Abstract: A network computer system for managing a network service (e.g., a transport service) can include a voice-assistant subsystem for generating dialogues and performing actions for service providers of the network service. The network computer system can receive, from a user device, a request for the network service. In response, the network computer system can identify a service provider and transmit an invitation to the provider device of the service provider. In response to the identification of the service provider for the request, the voice-assistant subsystem can trigger an audio voice prompt to be presented on the provider device and a listening period during which the provider device monitors for an audio input from the service provider. Based on the audio input captured by the provider device, the network computer system can determine an intent corresponding to whether the service provider accepts or declines the invitation.
    Type: Application
    Filed: December 28, 2021
    Publication date: June 23, 2022
    Inventors: Lawrence Benjamin Goldstein, Arjun Vora, Gokhan Tur, Manisha Mundhe, Xiaochao Yang
  • Patent number: 11244685
    Abstract: A network computer system for managing a network service (e.g., a transport service) can include a voice-assistant subsystem for generating dialogues and performing actions for service providers of the network service. The network computer system can receive, from a user device, a request for the network service. In response, the network computer system can identify a service provider and transmit an invitation to the provider device of the service provider. In response to the identification of the service provider for the request, the voice-assistant subsystem can trigger an audio voice prompt to be presented on the provider device and a listening period during which the provider device monitors for an audio input from the service provider. Based on the audio input captured by the provider device, the network computer system can determine an intent corresponding to whether the service provider accepts or declines the invitation.
    Type: Grant
    Filed: September 4, 2019
    Date of Patent: February 8, 2022
    Assignee: Uber Technologies, Inc.
    Inventors: Lawrence Benjamin Goldstein, Arjun Vora, Gokhan Tur, Manisha Mundhe, Xiaochao Yang
  • Patent number: 10887465
    Abstract: A network computer system can respond to a call connection signal by making a determination as to whether the call connection is likely to be supported for at least one of the caller or receiver using a first voice communication medium, as compared to an alternative voice communication medium. Based on the determination, the network computer system can cause the call connection to be established using the voice communication medium of the determination.
    Type: Grant
    Filed: May 15, 2018
    Date of Patent: January 5, 2021
    Assignee: UBER TECHNOLOGIES, INC.
    Inventors: Lawrence Benjamin Goldstein, Arjun Vora, Xiaochao Yang, Jeremy Wyatt Lermitte
  • Publication number: 20200250196
    Abstract: A computing system can receive event data corresponding to a user's experience with a network service. Based on the event data, the system can generate a set of representations that correspond to the user's experience with the network service. The representations may be analyzed and/or filtered by an artificial intelligence model executing on the computing system, which can predict negative experiences of users at future time intervals. Based on these predictions, the computing system can implement a set of corrective actions to steer the user experience to a more positive path.
    Type: Application
    Filed: January 31, 2019
    Publication date: August 6, 2020
    Inventors: Lawrence Benjamin Goldstein, Arjun Vora, Jai Malkani, Nikhil Joshi, Eckart Walther, Mahdi Namazifar, Kathy Brown, Praveen Kannan, Arun Bodapati, Fran Bell
  • Publication number: 20200075016
    Abstract: A network computer system for managing a network service (e.g., a transport service) can include a voice-assistant subsystem for generating dialogues and performing actions for service providers of the network service. The network computer system can receive, from a user device, a request for the network service. In response, the network computer system can identify a service provider and transmit an invitation to the provider device of the service provider. In response to the identification of the service provider for the request, the voice-assistant subsystem can trigger an audio voice prompt to be presented on the provider device and a listening period during which the provider device monitors for an audio input from the service provider. Based on the audio input captured by the provider device, the network computer system can determine an intent corresponding to whether the service provider accepts or declines the invitation.
    Type: Application
    Filed: September 4, 2019
    Publication date: March 5, 2020
    Inventors: Lawrence Benjamin Goldstein, Arjun Vora, Gokhan Tur, Manisha Mundhe, Xiaochao Yang
  • Publication number: 20190356783
    Abstract: A network computer system can respond to a call connection signal by making a determination as to whether the call connection is likely to be supported for at least one of the caller or receiver using a first voice communication medium, as compared to an alternative voice communication medium. Based on the determination, the network computer system can cause the call connection to be established using the voice communication medium of the determination.
    Type: Application
    Filed: May 15, 2018
    Publication date: November 21, 2019
    Inventors: Lawrence Benjamin Goldstein, Arjun Vora, Xiaochao Yang, Jeremy Wyatt Lermitte
  • Publication number: 20190320043
    Abstract: A network computer system operates to generate synthetic messages based on service-specific information. The network computer system communicates with user devices, including requester devices and provider devices, to match service requests generated by the requester devices to respective service provider entities associated with the provider devices. For a given service request generated by a respective requester device, the network computer system determines service-specific information using device data communicated by at least one of the respective requester device and a respective provider device. The respective provider device is associated with a service provider entity that is matched to the given service request. The network computer system detects a trigger based on the service-specific information.
    Type: Application
    Filed: April 13, 2018
    Publication date: October 17, 2019
    Inventors: Lawrence Benjamin Goldstein, Jeremy Lermitte, Arjun Vora
  • Patent number: D766274
    Type: Grant
    Filed: August 24, 2015
    Date of Patent: September 13, 2016
    Assignee: salesforce.com, inc.
    Inventors: Arthur Ping-Tak Che, Arjun Vora, Meir Amiel, Pratima Arora, Blake Markham, Robin Grochol, Tatyana Mamut, William Moxley, Craig Villamor
  • Patent number: D777770
    Type: Grant
    Filed: December 21, 2015
    Date of Patent: January 31, 2017
    Assignee: salesforce.com, inc.
    Inventors: Arthur Ping-Tak Che, Arjun Vora, Meir Amiel, Pratima Arora, Blake Markham, Robin Grochol, Tatyana Mamut, William Moxley, Craig Villamor
  • Patent number: D781333
    Type: Grant
    Filed: December 28, 2015
    Date of Patent: March 14, 2017
    Assignee: salesforce.com, inc.
    Inventors: Arthur Ping-Tak Che, Arjun Vora, Meir Amiel, Pratima Arora, Blake Markham, Robin Grochol, Tatyana Mamut, William Moxley, Craig Villamor
  • Patent number: D792425
    Type: Grant
    Filed: December 22, 2015
    Date of Patent: July 18, 2017
    Assignee: salesforce.com, inc.
    Inventors: Arthur Ping-Tak Che, Arjun Vora, Meir Amiel, Pratima Arora, Blake Markham, Robin Grochol, Tatyana Mamut, William Moxley, Craig Villamor