Patents by Inventor Arnab Mishra

Arnab Mishra has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Routing inbound communications across call centers and the like
    Patent number: 8824655
    Abstract: Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route destinations are monitored through data feeds from the communication route destinations at a communication router. Values of the communication routing decision attributes are processed to produce processed attribute values and these processed attribute values are stored in a scorecard routing database. Thereafter, upon receipt of an indication of an inbound communication, a call controller is instructed to route the inbound communication to one of the communication route destinations according to assessed scores of the communication route destinations compiled using the processed communication routing decision attribute values stored in the scorecard routing database.
    Type: Grant
    Filed: April 14, 2011
    Date of Patent: September 2, 2014
    Assignee: Transera Communications, Inc.
    Inventors: Ramesh Bobba, Mukesh Sundaram, Prem Uppaluru, Gaya Vukkadala, Arnab Mishra
  • ROUTING INBOUND COMMUNICATIONS ACROSS CALL CENTERS AND THE LIKE
    Publication number: 20110255553
    Abstract: Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route destinations are monitored through data feeds from the communication route destinations at a communication router. Values of the communication routing decision attributes are processed to produce processed attribute values and these processed attribute values are stored in a scorecard routing database. Thereafter, upon receipt of an indication of an inbound communication, a call controller is instructed to route the inbound communication to one of the communication route destinations according to assessed scores of the communication route destinations compiled using the processed communication routing decision attribute values stored in the scorecard routing database.
    Type: Application
    Filed: April 14, 2011
    Publication date: October 20, 2011
    Inventors: Ramesh Bobba, Mukesh Sundaram, Prem Uppaluru, Gaya Vukkadala, Arnab Mishra