Patents by Inventor Arnon-Naftally Kehat
Arnon-Naftally Kehat has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9331969Abstract: Described are computer-based methods and apparatuses, including computer program products, for allowing a user to switch between interfacing with a service through a network or through short message service (SMS). A chat service is executed through which a first user at a first computer can communicate directly with a second user at a second computer. A request is received from the first computer to enable the first user to interface with the chat service through a mobile device of the first user using SMS instead of through the network using the first computer. The chat service is configured to interface with the mobile device through SMS, including communicating chat information through SMS to the first user's mobile device, and communicating control information through SMS to the first user's mobile device such that the first user can control a full functionality of the chat service using SMS.Type: GrantFiled: July 2, 2014Date of Patent: May 3, 2016Assignee: Liveperson, Inc.Inventors: Matan Barak, Arnon-Naftally Kehat, Noam Yagil
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Publication number: 20150200822Abstract: Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.Type: ApplicationFiled: December 15, 2014Publication date: July 16, 2015Inventors: Avinoam Zelenko, Vitaly Gordon, Arnon-Naftally Kehat, Matan Barak
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Patent number: 8943002Abstract: Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.Type: GrantFiled: March 6, 2012Date of Patent: January 27, 2015Assignee: Liveperson, Inc.Inventors: Avinoam Zelenko, Vitaly Gordon, Arnon-Naftally Kehat, Matan Barak
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Publication number: 20150012848Abstract: Described are computer-based methods and apparatuses, including computer program products, for allowing a user to switch between interfacing with a service through a network or through short message service (SMS). A chat service is executed through which a first user at a first computer can communicate directly with a second user at a second computer. A request is received from the first computer to enable the first user to interface with the chat service through a mobile device of the first user using SMS instead of through the network using the first computer. The chat service is configured to interface with the mobile device through SMS, including communicating chat information through SMS to the first user's mobile device, and communicating control information through SMS to the first user's mobile device such that the first user can control a full functionality of the chat service using SMS.Type: ApplicationFiled: July 2, 2014Publication date: January 8, 2015Inventors: Matan Barak, Arnon-Naftally Kehat, Noam Yagil
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Patent number: 8805941Abstract: Described are computer-based methods and apparatuses, including computer program products, for allowing a user to switch between interfacing with a service through a network or through short message service (SMS). A chat service is executed through which a first user at a first computer can communicate directly with a second user at a second computer. A request is received from the first computer to enable the first user to interface with the chat service through a mobile device of the first user using SMS instead of through the network using the first computer. The chat service is configured to interface with the mobile device through SMS, including communicating chat information through SMS to the first user's mobile device, and communicating control information through SMS to the first user's mobile device such that the first user can control a full functionality of the chat service using SMS.Type: GrantFiled: March 6, 2012Date of Patent: August 12, 2014Assignee: LivePerson, Inc.Inventors: Matan Barak, Arnon-Naftally Kehat, Noam Yagil
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Publication number: 20130238714Abstract: Described are computer-based methods and apparatuses, including computer program products, for allowing a user to switch between interfacing with a service through a network or through short message service (SMS). A chat service is executed through which a first user at a first computer can communicate directly with a second user at a second computer. A request is received from the first computer to enable the first user to interface with the chat service through a mobile device of the first user using SMS instead of through the network using the first computer. The chat service is configured to interface with the mobile device through SMS, including communicating chat information through SMS to the first user's mobile device, and communicating control information through SMS to the first user's mobile device such that the first user can control a full functionality of the chat service using SMS.Type: ApplicationFiled: March 6, 2012Publication date: September 12, 2013Applicant: LIVEPERSON, INC.Inventors: Matan Barak, Arnon-Naftally Kehat, Noam Yagil
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Publication number: 20130212497Abstract: Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.Type: ApplicationFiled: March 6, 2012Publication date: August 15, 2013Applicant: LivePerson, Inc.Inventors: Avinoam Zelenko, Vitaly Gordon, Arnon-Naftally Kehat, Matan Barak