Abstract: The present invention provides for computing a quality factor value associated with medical care by receiving data sets associated with medical care and analyzing data of the data sets using a medical event detection routine to determine data relationships. The method and system detects a medical event and a care provider based at least on the plurality of relationships. The method and system detects a second event and a first number of data points in relation to the medical event. The method and system also detects a second number of data points relating to a completed standard-of-care response to the second event. The method and system determines a response timeliness value and a response completeness value based on the data analysis. The quality factor value is calculated based on the response completeness value and the response timeliness value.

Abstract: The present invention provides a computerized method and system for estimating healthcare service quality for a patient, including generating a communication request for a service provider via a communication platform and requesting a response from the service provider to the communication request. The method and system determines behavior metrics associated with the service provider including a response time value based on a timeliness and a response quality value based on a completeness of the response. The method and system receives a medical care inquiry regarding the patient and therein generates a quality assurance value for the service provider, relative to the medical care inquiry, based on the behavior metrics. The method and system provides, via a user interface, the quality assurance value associated with the service provider.