Abstract: A report generation system is provided. The system comprises at least one data generator that generates data, a data store that comprises the data, a computer system, and a reporting engine. The reporting engine receives a request to generate a report from a client device, applies a first pre-established filter to the data based on credentials associated with a user of the client device to isolate a subset of the data, and applies a second pre-established filter to the subset of the data based on the credentials associated with the user of the client device to isolate a report generation set of data. The reporting engine further generates the report using the report generation set of data from the data store based on user-defined criteria and pre-established default criteria and outputs the report to the client device.

Abstract: A system is provided comprising a processor, database, memory, and application that builds a frequently asked question facility for a web site supported by a frequently asked question portion of the database. The facility provides an interface for adding questions, answers, answer references, and defining subordination among entries. The system builds a trouble reporting facility supported by a trouble reporting portion of the database, wherein the facility provides an interface for adding trouble descriptions, identifying an individual assigned to fix the trouble, and adding comments. The system builds an enhancement tracking facility for the site supported by an enhancement portion of the database and coupled to the trouble reporting facility. An enhancement entry in the enhancement portion of the database is created by converting a trouble ticket entry in the trouble ticket portion of the database. The system builds a documentation facility supported by a documentation portion of the database.