Abstract: A system for providing a virtual on-watch—i.e., a comprehensive and actionable review of IT triage resources. The system includes a receiver for receiving a report of a service outage incident in a computer network, an auto-generated electronic bridge that electronic stages a response to the service outage incident, and a transmitter for transmitting, in real-time, an Application Programming Interface (API) call to a WebEx bridge platform for all bridge information available in the computer network. The bridge information includes the electronic bridges that are currently being hosted by the WebEx bridge platform. The system also includes information about responders currently involved in the plurality of electronic bridges. The system identifies responders that are qualified and that are electronically listed on the WebEx bridge as available to join electronic bridge. The WebEx bridge platform may send an electronic prompt to the at least one of the set of responders.

Abstract: The invention relates to a computer application that allows a consumer to recreate his/her community of favorite business from around town and around the world on a computer platform by selecting, on a virtual map, businesses of interest to the consumer, and thereby allows direct communication over a computer network between the selected businesses and the consumer. The consumer interacts with this virtual world through an engaging graphical interface containing icons that depict each business as a uniquely represented, three-dimensional building. Once the consumer creates and account and selects the business on the map, the business can gain real-time access to the consumer through the application delivering highly relevant marketing material to the consumer who had initiated the interaction. The application also provides for a unique reward system for users of the platform.