Patents by Inventor Arthur Jerijian

Arthur Jerijian has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for reduced processing and improved remote monitoring of call center activities
    Patent number: 7079642
    Abstract: A method for recording and/or simultaneously monitoring voice and screen activities of a computer work station screen from another computer and reducing the processing load on the computers. Further it provides a method to score and rate an agent using the computer work station while simultaneously monitoring the voice and screen activities of the agent on his computer work station. In another embodiment it provides a method for only updating the portions of the agent's computer work station screen which are changed on the other computer being used to moniter without updating the areas not changed.
    Type: Grant
    Filed: January 28, 2004
    Date of Patent: July 18, 2006
    Assignee: Stratasoft, Inc.
    Inventors: Arthur Jerijian, Juhwan Kim
  • Method for reduced processing and improved remote monitoring of call center activities
    Publication number: 20050163305
    Abstract: A method for recording and/or simultaneously monitoring voice and screen activities of a computer work station screen from another computer and reducing the processing load on the computers. Further it provides a method to score and rate an agent using the computer work station while simultaneously monitoring the voice and screen activities of the agent on his computer work station. In another embodiment it provides a method for only updating the portions of the agent's computer work station screen which are changed on the other computer being used to moniter without updating the areas not changed.
    Type: Application
    Filed: January 28, 2004
    Publication date: July 28, 2005
    Inventors: Arthur Jerijian, Juhwan Kim