Abstract: This invention describes remote management of end to end automated mobile application tests to be executed on the mobile devices that may be connected to network emulators or on live (real time) networks. Further, this invention relates to mobile data applications that need to connect to the packet data network over the radio network, and associated automated test systems and methods. Discloses is a method of having an end to end extraction of user actions, application behaviors, device state, and IP and radio layer messaging that can be centrally analyzed to understand the application impact on the network and device, as well as the application behavior for different network conditions.

Abstract: A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.

Abstract: Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.