Patents by Inventor Arturo HERNANDEZ ZELEDON

Arturo HERNANDEZ ZELEDON has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240095457
    Abstract: Described are methods and systems are for generating dynamic conversational queries. For example, as opposed to being a simply reactive system, the methods and systems herein provide means for actively determining a user's intent and generating a dynamic query based on the determined user intent. Moreover, these methods and systems generate these queries in a conversational environment.
    Type: Application
    Filed: November 17, 2023
    Publication date: March 21, 2024
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Arturo HERNANDEZ ZELEDON, Md Arafat Hossain KHAN
  • Patent number: 11900062
    Abstract: Described are methods and systems are for generating dynamic conversational queries. For example, as opposed to being a simply reactive system, the methods and systems herein provide means for actively determining a user's intent and generating a dynamic query based on the determined user intent. Moreover, these methods and systems generate these queries in a conversational environment.
    Type: Grant
    Filed: October 1, 2021
    Date of Patent: February 13, 2024
    Assignee: Capital One Services, LLC
    Inventors: Minh Le, Arturo Hernandez Zeledon, Md Arafat Hossain Khan
  • Patent number: 11863502
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: February 7, 2023
    Date of Patent: January 2, 2024
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20230419046
    Abstract: Methods and systems are presented for generating real-time dynamic conversational responses during conversational interactions using machine learning models based on historic intents for a plurality of users and user-specific interactions. The machine learning models comprise a neural network trained to select a first intent from a plurality of intents based on historic data accumulated prior to the conversational interaction and a neural network trained to select a first interaction-specific intent from a plurality of interaction-specific intents based on interaction-specific data for a user.
    Type: Application
    Filed: June 27, 2022
    Publication date: December 28, 2023
    Applicant: Capital One Services, LLC
    Inventors: Md Arafat Hossain KHAN, Isha Chaturvedi, Arturo Hernandez Zeledon, Mohammad Sorower
  • Publication number: 20230412532
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: September 1, 2023
    Publication date: December 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Patent number: 11811708
    Abstract: Methods and systems disclosed herein collect user data in real-time and organize them (e.g., using a collaborative filtering matrix) into groups (e.g., cluster assignments). The system then determines statistical distributions of observed real-time intents (e.g., based on actual selections made by users) for each group. The system then merges this distribution with existing model predictions (e.g., a model trained on historical training data) to balance between historical and dynamically updated information.
    Type: Grant
    Filed: October 1, 2021
    Date of Patent: November 7, 2023
    Assignee: Capital One Services, LLC
    Inventors: Minh Le, Arturo Hernandez Zeledon, Md Arafat Hossain Khan
  • Publication number: 20230188483
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: February 7, 2023
    Publication date: June 15, 2023
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Publication number: 20230108469
    Abstract: Methods and systems disclosed herein collect user data in real-time and organize them (e.g., using a collaborative filtering matrix) into groups (e.g., cluster assignments). The system then determines statistical distributions of observed real-time intents (e.g., based on actual selections made by users) for each group. The system then merges this distribution with existing model predictions (e.g., a model trained on historical training data) to balance between historical and dynamically updated information.
    Type: Application
    Filed: October 1, 2021
    Publication date: April 6, 2023
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Arturo Hernandez Zeledon, Md Arafat Hossain Khan
  • Publication number: 20230107065
    Abstract: Described are methods and systems are for generating dynamic conversational queries. For example, as opposed to being a simply reactive system, the methods and systems herein provide means for actively determining a user's intent and generating a dynamic query based on the determined user intent. Moreover, these methods and systems generate these queries in a conversational environment.
    Type: Application
    Filed: October 1, 2021
    Publication date: April 6, 2023
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Arturo Hernandez Zeledon, Md Arafat Hossain Khan
  • Publication number: 20230108855
    Abstract: Methods and systems for generating training data for sequential conversational responses to alleviate the collection burden are disclosed herein. More specifically, the methods and systems describe generating determining dynamic conversational responses to generate training data for sequential conversation responses. For example, the system creates a special form of a random treatment control experiment to reduce the data collection while at the same time generating effectively adequate learning data for intents for the sequenced machine learning.
    Type: Application
    Filed: October 1, 2021
    Publication date: April 6, 2023
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Arturo HERNANDEZ ZELEDON, Md Arafat Hossain KHAN
  • Patent number: 11616741
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: May 6, 2022
    Date of Patent: March 28, 2023
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20220263778
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: May 6, 2022
    Publication date: August 18, 2022
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Patent number: 11356389
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: June 22, 2020
    Date of Patent: June 7, 2022
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20220091713
    Abstract: Methods and systems are described for generating dynamic interface options using machine learning models. The dynamic interface options may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by interpreting multi-modal feature inputs. For example, the machine learning model may include a first machine learning model, wherein the first machine learning model comprises a convolutional neural network, and a second machine learning model, wherein the second machine learning model performs a Weight of Evidence (WOE) analysis.
    Type: Application
    Filed: September 23, 2020
    Publication date: March 24, 2022
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Arturo HERNANDEZ ZELEDON, Rui ZHANG
  • Publication number: 20210399999
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: June 22, 2020
    Publication date: December 23, 2021
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO