Abstract: A system is provided for leveraging a Web service to provide access to information for telephone users. The system includes a first network service node for hosting the Web service, an information database accessible from the service node, a voice terminal connected to the first service node, and a service adaptor for integrating a voice application executable from the voice terminal to the Web service. In a preferred aspect, the service adaptor subscribes to data published by the Web service and creates code and functional modules based on that data and uses the created components to facilitate creation of a voice application or to update an existing voice application to provide access to and leverage of the Web service to telephone callers.

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications there of, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications thereof, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Abstract: In an apparatus that creates and distributes voice advertisements to end users, the apparatus includes a voice advertising portal and a network coupled to the voice advertising portal. A voice application server determines which portions of a voice advertisement will be cached locally at the voice advertising portal for subsequent local retrieval during user interaction with the voice advertising portal.

Abstract: A system is provided for leveraging a Web service to provide access to information for telephone users. The system includes a first network service node for hosting the Web service, an information database accessible from the service node, a voice terminal connected to the first service node, and a service adaptor for integrating a voice application executable from the voice terminal to the Web service. In a preferred aspect, the service adaptor subscribes to data published by the Web service and creates code and functional modules based on that data and uses the created components to facilitate creation of a voice application or to update an existing voice application to provide access to and leverage of the Web service to telephone callers.

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications there of, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.