Abstract: A method is provided for operating a multi-channel messaging system. The method may provide automated conversation across multiple communication channels associated with a user by: selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server; receiving, via an existing user interface of the first communication channel, a first user input via as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths; selecting a communication path based on the first user input; and generating a first feedback in response to the first user input according to the selected communication path.

Abstract: A method is provided for operating a multi-channel messaging system. The method may provide automated conversation across multiple communication channels associated with a user by: selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server; receiving, via an existing user interface of the first communication channel, a first user input via as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths; selecting a communication path based on the first user input; and generating a first feedback in response to the first user input according to the selected communication path.

Abstract: A method is provided for operating a multi-channel messaging system. The method may provide automated conversation across multiple communication channels associated with a user by: selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server; receiving, via an existing user interface of the first communication channel, a first user input via as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths; selecting a communication path based on the first user input; and generating a first feedback in response to the first user input according to the selected communication path.

Abstract: A method is provided for operating a multi-channel messaging system. The method may provide automated conversation across multiple communication channels associated with a user by: selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server; receiving, via an existing user interface of the first communication channel, a first user input via as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths; selecting a communication path based on the first user input; and generating a first feedback in response to the first user input according to the selected communication path.

Abstract: Disclosed is an improved method, system, and program product to implement a business platform that assigns a server instance and dedicated database to each business customer. A snapshot of data is periodically copied from one or more database tables to a historical table of the dedicated database. Data is retrieved in response to a query from the historical table, enabling historical trending capabilities without affecting a performance of other business customers of the business platform.

Abstract: Disclosed is an improved method, system, and program product to implement a business platform that assigns a server instance and dedicated database to each business customer. A snapshot of data is periodically copied from one or more database tables to a historical table of the dedicated database. Data is retrieved in response to a query from the historical table, enabling historical trending capabilities without affecting a performance of other business customers of the business platform.

Abstract: Various techniques for providing an application program interface (API) that facilitates the retrieval of information stored in a configuration repository directly from the configuration repository are provided. The API provides a direct channel of communication into the configuration repository through which a user can obtain an unambiguous representation of the objects in the configuration repository. When requested, the API retrieves an object or objects from the configuration repository, translates the retrieved result into an intermediate, well-defined representation that unambiguously represents the requested object or objects, and provides the requestor the unambiguous representation of the object or objects.

Abstract: Various techniques for providing an application program interface (API) that facilitates the retrieval of information stored in a configuration repository directly from the configuration repository are provided. The API provides a direct channel of communication into the configuration repository through which a user can obtain an unambiguous representation of the objects in the configuration repository. When requested, the API retrieves an object or objects from the configuration repository, translates the retrieved result into an intermediate, well-defined representation that unambiguously represents the requested object or objects, and provides the requestor the unambiguous representation of the object or objects.