Patents by Inventor Arun Krishnamurthy

Arun Krishnamurthy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for machine learning based service performance intelligence
    Patent number: 11948117
    Abstract: A method and system for cloud based service provider performance evaluation are disclosed. The method may include extracting service record data and ticket status change record data from the service ticket data and aggregating the service record data and the ticket status change record data. The method may include calculating ticket level performance metric data based on the aggregated record data and generating ticket level performance scores based on the ticket level performance metric data. The method may further include generating service level performance scores based on the service level performance metric data and generating service feedback performance scores based on the service feedback metric data. The method may further include merging the ticket level performance scores, the service level performance scores, and the service feedback performance scores to generate performance vectors and evaluating overall performances of the service providers based on the set of performance vectors.
    Type: Grant
    Filed: August 24, 2021
    Date of Patent: April 2, 2024
    Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Madhan Kumar Srinivasan, Samba Sivachari Rage, Ashish Pant, Abdul Hammed Shaik, Arun Krishnamurthy
  • METHOD AND SYSTEM FOR MACHINE LEARNING BASED SERVICE PERFORMANCE INTELLIGENCE
    Publication number: 20230079124
    Abstract: A method and system for cloud based service provider performance evaluation are disclosed. The method may include extracting service record data and ticket status change record data from the service ticket data and aggregating the service record data and the ticket status change record data. The method may include calculating ticket level performance metric data based on the aggregated record data and generating ticket level performance scores based on the ticket level performance metric data. The method may further include generating service level performance scores based on the service level performance metric data and generating service feedback performance scores based on the service feedback metric data. The method may further include merging the ticket level performance scores, the service level performance scores, and the service feedback performance scores to generate performance vectors and evaluating overall performances of the service providers based on the set of performance vectors.
    Type: Application
    Filed: August 24, 2021
    Publication date: March 16, 2023
    Inventors: Madhan Kumar Srinivasan, Samba Sivachari Rage, Ashish Pant, Abdul Hammed Shaik, Arun Krishnamurthy