Patents by Inventor Arunim Samat
Arunim Samat has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11778093Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server.Type: GrantFiled: September 6, 2022Date of Patent: October 3, 2023Assignee: 8x8, Inc.Inventors: Justin Driemeyer, Manu Mukerji, Vijai Gandikota, Soumyadeb Mitra, Solomon Fung, Arunim Samat, Zhishen Liu
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Patent number: 11700332Abstract: Apparatuses and methods concerning providing a data-communications contact center virtual agent are disclosed. As an example, user-data-communications between client and participant stations are facilitated as follows, which may be implemented using a data communications server and associated communications circuitry. Service request data is received from users at a participant stations, and context information is identified for user-data-communications between a client station and the participant stations based on the service request data at least one communications-specific characteristic associated with the user-data-communications. The identified context information is aggregated for the client station and used for choosing a data routing option routing data with each user at the participant stations, based on the service request data and the aggregated context information.Type: GrantFiled: December 6, 2021Date of Patent: July 11, 2023Assignee: 8x8, Inc.Inventors: Arunim Samat, Vijai Gandikota, Manu Mukerji, Zhishen Liu
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Patent number: 11687726Abstract: In one example, a computer-based system determines a relationship between a first job and a second job at one or more companies, by using a title data store, a training module, and a prediction module, wherein the title data store accepts job-related information characterizing at least one job-related position that includes at least one of title, corporate entity, job description, and job-related interest data. The training module accepts input data from the title data store, calculates or generates a set of coefficients and a set of job-related vectors from the input data, and stores the coefficients into a database. The prediction module may accept: a first set of data including at least one of a first title, a first corporate designation data, a second set of data including at least one of a second title and a second corporate designation data, and the coefficients from the training module; and then a similarity between the first set of data and the second set of data may be calculated.Type: GrantFiled: December 1, 2020Date of Patent: June 27, 2023Assignee: 8x8, Inc.Inventors: Solomon Fung, Soumyadeb Mitra, Abhishek Kashyap, Arunim Samat, Venkat Nagaswamy, Justin Driemeyer
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Patent number: 11622043Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data communications server is configured to process user-data-communication between a client station and another client station participating in data-communications via the data-communications server, where each client station is associated with one client entity. The server is also configured to identify a context for each user-data-communication between the client station and the other client station, where the context corresponds to at least one communications-specific characteristic associated with the user-data-communication. The server is further configured to apply call routing based on the identified context.Type: GrantFiled: March 18, 2020Date of Patent: April 4, 2023Assignee: 8x8, Inc.Inventors: Arunim Samat, Soumyadeb Mitra, Vijai Gandikota, Manu Mukerji, Solomon Fung
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Patent number: 11445063Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server.Type: GrantFiled: March 18, 2020Date of Patent: September 13, 2022Assignee: 8x8, Inc.Inventors: Justin Driemeyer, Manu Mukerji, Vijai Gandikota, Soumyadeb Mitra, Solomon Fung, Arunim Samat, Zhishen Liu
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Patent number: 11196866Abstract: Apparatuses and methods concerning providing a data-communications contact center virtual agent are disclosed. As an example, user-data-communications between client and participant stations are facilitated as follows, which may be implemented using a data communications server and associated communications circuitry. Service request data is received from users at a participant stations, and context information is identified for user-data-communications between a client station and the participant stations based on the service request data at least one communications-specific characteristic associated with the user-data-communications. The identified context information is aggregated for the client station and used for choosing a data routing option routing data with each user at the participant stations, based on the service request data and the aggregated context information.Type: GrantFiled: March 18, 2020Date of Patent: December 7, 2021Assignee: 8x8, Inc.Inventors: Arunim Samat, Vijai Gandikota, Manu Mukerji, Zhishen Liu
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Patent number: 10860803Abstract: A system is described which accepts corporate title and employee data associated with that corporate title data at a first company, putting the corporate title and employee data through a configured network and generating a vector of terms and a set of coefficients associated with that title. Information about an employee is put through a second network using those terms and coefficients to determine if the employee would have the same or similar title at the first company.Type: GrantFiled: May 2, 2018Date of Patent: December 8, 2020Assignee: 8x8, Inc.Inventors: Solomon Fung, Soumyadeb Mitra, Abishek Kashyap, Arunim Samat, Venkat Nagaswamy, Justin Driemeyer
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Publication number: 20180341639Abstract: A system is described which accepts corporate title and employee data associated with that corporate title data at a first company, putting the corporate title and employee data through a configured network and generating a vector of terms and a set of coefficients associated with that title. Information about an employee is put through a second network using those terms and coefficients to determine if the employee would have the same or similar title at the first company.Type: ApplicationFiled: May 2, 2018Publication date: November 29, 2018Applicant: MarianaInventors: Solomon Fung, Soumyadeb Mitra, Abishek Kashyap, Arunim Samat, Venkat Nagaswamy, Justin Driemeyer
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Publication number: 20180322537Abstract: A system is described which accepts corporate and employee data from an interested company and a prospective company, and calculates a probability that the prospective company will form a successful relationship with the interested company and generate campaign data for companies for those prospective companiesType: ApplicationFiled: May 3, 2018Publication date: November 8, 2018Applicant: MarianaInventors: Justin Driemeyer, Soumyadeb Mitra, Abishek Kashyap, Arunim Samat, Venkat Nagaswamy, Solomon Fung