Abstract: A method and structure for a cloud service includes an API (application programming interface) as tangibly embodied in a set of computer-executable instructions and selectively executable on a computer on a network. The API provides a user interface for a cloud environment comprising one or more virtual machines to be selectively instantiated on at least one computer in the network upon a user request. A library is accessible via the API, the library providing definitions of components available to be instantiated in the cloud environment. The API automatically instantiates an image of a virtual network of components, as defined by a user input request and provides at least one cloud portal providing the user an access to exercise the instantiated virtual network image.

Abstract: Filtering a set of social messages received in real time to yield a sub-set likely to relate to some first substantive content subject (such as a video available online). For each message in the sub-set, a respective social message sender, and a corresponding social influence value for each respective social message sender is determined. A prediction of the extent of the spread of the substantive content subject is made based on the social influence values of the social message senders.

Abstract: Systems, methods, apparatuses and program products configured to provide a topology-service tool are described. A presence-federation solution asset is leveraged to address topology-federation problems. A network topology tool takes as input network endpoints, for example caller and callee telephone numbers, determines a network service flow used to connect the network endpoints, and develops a network topology view of the service flow along with associated network device related information.

Abstract: Systems and associated methods for providing scalable presence subscriptions in federated presence environments are described. Embodiments provide for intelligent addition of subscriptions to a presence system. Embodiments identify if a virtualized presentity (corresponding to a new query) can be composed from existing virtualized presentities, and if so, corresponding query processing cells (QPCs) (servicing existing queries) are reused to retrieve the presence information (partially or fully) for the new incoming query. Embodiments organize the existing QPCs into a hierarchy such that a QPC/virtual presentity at a higher layer fetches presence information of all or some presentities from QPCs/virtual presentities at lower layer(s) to service the new query.

Abstract: Content from a technical library is retrieved by associating a SIP URI and a HTTP URI with each one of a plurality of existing entries in a technical library maintained by an autonomous computer-based technical assistant. The SIP URI is used on a computing system in communication with the technical assistant across a computer network to communicate a visual image of a device from a user of that device to the technical assistant. The communicated visual image is used to construct a three-dimensional model of the device, which is then used to identify at least one existing entry in the technical library maintained. Each identified existing entry contains technical data associated with the user device. The HTTP URI associated with the identified existing entry in the technical library is used to display the technical data on the computing system associated with the user.

Abstract: A method, an apparatus and an article of manufacture for managing a subscription hierarchy in a presence system. The method includes receiving a presence information request within a presence server, wherein the request is one of a subscription request and an un-subscribe request, determining if the request corresponds to an existing subscriber in the presence server, and if so, sending a redirect message to the existing subscriber, and if not, processing the request within the presence server, and enhancing functionality of subscribers to accept and handle subscription and un-subscribe requests.

Abstract: A method for clustering images includes acquiring initial image data including a scene of interest. A 3D model is constructed of the scene of interest based on the acquired initial image data. Additional image data including the scene of interest is acquired. The additional image data is fitted to the 3D model. A line-of-sight of the additional image data is estimated based on the fitting to the 3D model. The additional image data is clustered according to the estimated line-of-sight.

Abstract: A method for clustering images includes acquiring initial image data including a scene of interest. A 3D model is constructed of the scene of interest based on the acquired initial image data. Additional image data including the scene of interest is acquired. The additional image data is fitted to the 3D model. A line-of-sight of the additional image data is estimated based on the fitting to the 3D model. The additional image data is clustered according to the estimated line-of-sight.

Abstract: A cloud access manager obtains input regarding access control for at least one application deployed on a plurality of virtual machine instances in a cloud computing environment; the virtual machine instances are divided into at least first and second access zones. A cloud access manager registrar located in the cloud computing environment registers internet protocol addresses of external clients as seen from the cloud computing environment; at least some of the addresses are assigned to the clients via network address translation (NAT). Session traversal utility for NAT (STUN) is carried out to determine public internet protocol addresses assigned to the clients via NAT. The cloud access manager controls (i) access of the external clients to the plurality of virtual machine instances; and (ii) access of the plurality of virtual machine instances to each other, based on the registered internet protocol addresses, in accordance with the access zones.

Abstract: A system for enabling communication between multiple cloud-based services operating on a common cloud infrastructure includes a cloud infrastructure providing cloud-based services. The cloud-based services include a first service of a first tenant and a second service of a second tenant. A live directory is located within the cloud infrastructure and aggregates and distributing sharing and availability information pertaining to one or more of the cloud-based services. A back-end network is within the cloud infrastructure and enables communication between the cloud-based services and the live directory. A wide area network enables communication between the cloud-based services and one or more remote clients. The sharing and availability information pertaining to one or more of the cloud-based services aggregated and distributed by the live directory is used to establish a back-end connection between the first service of the first tenant and the second service of a second tenant.

Abstract: A method, an apparatus and an article of manufacture for managing a subscription hierarchy in a presence system. The method includes receiving a presence information request within a presence server, wherein the request is one of a subscription request and an un-subscribe request, determining if the request corresponds to an existing subscriber in the presence server, and if so, sending a redirect message to the existing subscriber, and if not, processing the request within the presence server, and enhancing functionality of subscribers to accept and handle subscription and un-subscribe requests.

Abstract: The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.

Abstract: A method and structure for a cloud service includes an API (application programming interface) as tangibly embodied in a set of computer-executable instructions and selectively executable on a computer on a network. The API provides a user interface for a cloud environment comprising one or more virtual machines to be selectively instantiated on at least one computer in the network upon a user request. A library is accessible via the API, the library providing definitions of components available to be instantiated in the cloud environment. The API automatically instantiates an image of a virtual network of components, as defined by a user input request and provides at least one cloud portal providing the user an access to exercise the instantiated virtual network image.

Abstract: Method, computer program product and computer system for predictive caching for telecommunication towers having associated local servers, using propagation of identification of items of high demand data at a geographic level comprising the steps of: receiving within a region at least one request for an item of data made by a user device to a local server associated with a telecommunication tower within the region; and determining if the request is for an item of high demand data. If the item is identified as high threshold data, instructing the local servers within the region to cache the item of data; and if the item is identified as second threshold high demand data, sending an indication to at least one centralized server in an adjacent region, such that the centralized server in the adjacent region causes the local servers within the adjacent region to cache the item of data.

Abstract: Techniques are disclosed for generating and managing presentities in accordance with a virtual presence server. By way of example, a method for requesting information from at least one server comprises the following steps. A client request, which expresses a request that can not be satisfied by a single existing presentity, is obtained at an intermediate server, wherein the intermediate server operates as a virtual presence server. The virtual presence server (i.e., intermediate server) creates a set of software objects for a virtual presentity, the set of objects embodying logic to combine presence information from one or more of existing presentities and external information sources, in accordance with at least one existing presence server. The virtual presence server creates an association between the request of the client and the created virtual presentity that allows the presence information to be propagated back to the client.

Abstract: Customers are contacted on social media websites and instant messaging programs by monitoring a plurality of network-enabled user-interactive sites, e.g., social media websites, for an active presence of a customer on one of the sites. Upon detection of an active presence, a customer support agent is assigned to the customer associated, and a communication channel of customer's choice is established between the agent and the customer. This communication channel is used to exchange messages between the assigned agent and the associated predefined customer. A single contact center representation is established on each site, and a separate logical representation of each single contact center representation is established on premises equipment associated with the agent. The logical representation on the agent premises equipment is used to establish the communication channel between the customer support agent and the associated predefined customer.

Abstract: Techniques for supporting a presence virtualization query are provided. The techniques include receiving a virtual query from a client, the virtual query specified in terms of a membership set of members, wherein the membership set comprises a list of presentity uniform resource identifiers (URIs) and a separate transformation function, defined over a set of presence documents of the members in the membership set, redirecting the query to a destination virtual presentity URI whose presence state comprises an aggregation of the presence documents of the list of URIs in the membership set and a corresponding query element (QE) object that manages subscriptions for the URI, adding the client as a watcher for the destination virtual presentity URI, and applying transformation logic specified by the watcher client and notifying a corresponding client of a resulting output.

Abstract: Methods and arrangements for virtualizing human agents across multiple locations. A first agent is associated with a first contact center and a second agent is associated with a second contact center. An availability status of the second agent is published, both to the first contact center and to the second contact center. An incoming communication is accepted at the first contact center and a free status of the second agent is ascertained. The incoming communication is routed from the first contact center to the second agent.

Abstract: Systems and associated methods for providing scalable presence subscriptions in federated presence environments are described. Embodiments provide for intelligent addition of subscriptions to a presence system. Embodiments identify if a virtualized presentity (corresponding to a new query) can be composed from existing virtualized presentities, and if so, corresponding query processing cells (QPCs) (servicing existing queries) are reused to retrieve the presence information (partially or fully) for the new incoming query. Embodiments organize the existing QPCs into a hierarchy such that a QPC/virtual presentity at a higher layer fetches presence information of all or some presentities from QPCs/virtual presentities at lower layer(s) to service the new query.

Abstract: Systems, methods, apparatuses and program products configured to provide a topology-service tool are described. A presence-federation solution asset is leveraged to address topology-federation problems. A network topology tool takes as input network endpoints, for example caller and callee telephone numbers, determines a network service flow used to connect the network endpoints, and develops a network topology view of the service flow along with associated network device related information.