Patents by Inventor Aruun Kumar Kumar

Aruun Kumar Kumar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dispute initiation using artificial intelligence
    Patent number: 11087770
    Abstract: A system for artificial intelligent dispute resolution is disclosed. The system may receive a dispute initiation request from a voice input channel. The system may determine user authentication state in response to the dispute initiation request. The system may receive a natural language problem statement from the voice input channel. The system may determine a user intent in response to the natural language problem statement. The system may compare the user intent with a business rules set and determine a dispositioned outcome based on the business rules set and the user intent.
    Type: Grant
    Filed: July 3, 2018
    Date of Patent: August 10, 2021
    Assignee: American Express Travel Related Services Company, Inc.
    Inventor: Aruun Kumar Kumar
  • DISPUTE INITIATION USING ARTIFICIAL INTELLIGENCE
    Publication number: 20200013411
    Abstract: A system for artificial intelligent dispute resolution is disclosed. The system may receive a dispute initiation request from a voice input channel. The system may determine user authentication state in response to the dispute initiation request. The system may receive a natural language problem statement from the voice input channel. The system may determine a user intent in response to the natural language problem statement. The system may compare the user intent with a business rules set and determine a dispositioned outcome based on the business rules set and the user intent.
    Type: Application
    Filed: July 3, 2018
    Publication date: January 9, 2020
    Applicant: American Express Travel Related Services Company, Inc.
    Inventor: Aruun Kumar Kumar