Patents by Inventor Arvind Arikatla

Arvind Arikatla has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Programmatic theme detection in contacts analytics service
    Patent number: 12062368
    Abstract: Systems and methods to detect themes in contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. Text-based transcripts of contacts data may be parsed into turns, an issue turn may be detected using a machine learning model, a key phrase may be extracted from the issue turn. Key phrases from across multiple contacts data may be clustered to identify themes.
    Type: Grant
    Filed: September 30, 2020
    Date of Patent: August 13, 2024
    Assignee: Amazon Technologies, Inc.
    Inventors: Anuroop Arora, Atul Deo, Ramesh M. Nallapati, Henghui Zhu, Arvind Arikatla, Sai Bharadwaj Kanduri, Srikanth Prabala, Dejiao Zhang