Patents by Inventor Arvind Krishnan
Arvind Krishnan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20190138879Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.Type: ApplicationFiled: January 31, 2018Publication date: May 9, 2019Inventors: George HU, Arvind KRISHNAN, Justin MAGUIRE
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Publication number: 20190138600Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by receiving a selected dialog including one or more interactions between a chat bot and a recipient. A plurality phrases corresponding to triggering an execution of the selected dialog is received. The selected dialog is configured such that upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog. One of the plurality of phrases is received. The selected dialog is executed responsive to the received one of the plurality of phrases.Type: ApplicationFiled: January 30, 2018Publication date: May 9, 2019Applicant: salesforce.com, inc.Inventors: Arvind Krishnan, George HU, Benjamin MYLES, Jonathan Rico MORALES, Gregory A. BENNETT, Molly MAHAR
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Publication number: 20190138171Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by visually displaying, within a user interface, a plurality of selectable chat bot functions associated with a first dialog. A first selection of one of the bot functions is received. It is determined that the first selection corresponds to calling a selectable second dialog from a one or more previously configured dialogs. A link to the one or more selectable previously configured dialogs is provided and a second selection of one of the previously configured dialogs is received as the second dialog. The execution of the first dialog is linked to an execution of the second dialog. A preview of the execution of the first dialog including the second dialog is provided.Type: ApplicationFiled: January 30, 2018Publication date: May 9, 2019Applicant: salesforce.com, inc.Inventors: Arvind Krishnan, George HU, Benjamin MYLES, Jonathan Rico MORALES, Gregory A. BENNETT, Molly MAHAR
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Patent number: 10248297Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).Type: GrantFiled: December 17, 2015Date of Patent: April 2, 2019Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
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Patent number: 9996335Abstract: Particular embodiments described herein provide for a communication system that can be configured to receive a request for an update to a plurality of devices in a system, determine an amount of time to deploy the update, and que a deployment of the update for a least total wait time. In an example, the update is an operating system update.Type: GrantFiled: February 25, 2016Date of Patent: June 12, 2018Assignee: CISCO TECHNOLOGY, INC.Inventors: Rajiv Kumar Grover, Anthony Gordon Kent, Stephen Andrew Bechtold, Arvind Krishnan, Jason Varkey Cheruvatoor
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Patent number: 9823813Abstract: Disclosed are methods, apparatus, systems, and computer program products for performing an action on a database record in an on-demand database service. What actions are presented to a user interface of a mobile device can depend on attributes of the database record, such as metadata stored in association with the database record. Selection of one of the actions can cause the mobile device to integrate data from hardware components, databases, and applications using mobile device. The data identified from the mobile device can be automatically associated with various data fields of the action. The selected action can be performed on the database record using the data in the data fields.Type: GrantFiled: November 10, 2014Date of Patent: November 21, 2017Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Jean Elie Bovet, Scott Peter Perket
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Publication number: 20170249134Abstract: Particular embodiments described herein provide for a communication system that can be configured to receive a request for an update to a plurality of devices in a system, determine an amount of time to deploy the update, and que a deployment of the update for a least total wait time. In an example, the update is an operating system update.Type: ApplicationFiled: February 25, 2016Publication date: August 31, 2017Applicant: CISCO TECHNOLOGY, INC.Inventors: Rajiv Kumar Grover, Anthony Gordon Kent, Stephen Andrew Bechtold, Arvind Krishnan, Jason Varkey Cheruvatoor
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Publication number: 20170154063Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: ApplicationFiled: February 9, 2017Publication date: June 1, 2017Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 9600510Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: GrantFiled: December 4, 2015Date of Patent: March 21, 2017Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Publication number: 20170068646Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.Type: ApplicationFiled: November 17, 2016Publication date: March 9, 2017Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
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Patent number: 9529488Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.Type: GrantFiled: July 16, 2013Date of Patent: December 27, 2016Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
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Publication number: 20160103591Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).Type: ApplicationFiled: December 17, 2015Publication date: April 14, 2016Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
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Publication number: 20160085787Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: ApplicationFiled: December 4, 2015Publication date: March 24, 2016Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 9241017Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).Type: GrantFiled: July 3, 2013Date of Patent: January 19, 2016Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
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Patent number: 9235614Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: GrantFiled: August 30, 2013Date of Patent: January 12, 2016Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason A. Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 9230224Abstract: A system and method for providing a timeline control in a multi-tenant database system. In one embodiment, a method includes determining a plurality of entitlement processes and milestones that are to be enforced, where each entitlement process includes one or more actions, and where each action is associated with a corresponding milestone. The method further includes displaying a timeline control window that shows one or more milestones for an entitlement process, and updating the timeline control window as the status of the entitlement process changes.Type: GrantFiled: December 23, 2010Date of Patent: January 5, 2016Assignee: salesforce.com, inc.Inventors: Michael Ramsey, Marco S. Casalaina, Arvind Krishnan, Jason A. Ellis
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Patent number: 9063632Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more records via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with a first record from the publisher. Information may be submitted through the publisher to interact with the first record to update the record. A feed item may be presented for inclusion in the information feed based on the update, where the feed item includes one or more actionable selections providing a reference to the first record. When a user selects one of the actionable selections, the user can perform additional interactions with the first record or perform a new interaction with a second record.Type: GrantFiled: July 16, 2013Date of Patent: June 23, 2015Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Scott Peter Perket
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Publication number: 20150142720Abstract: Embodiments regard predictive intelligence for service and support. An embodiment of a method includes receiving at an interface for a database system data entered in one or more data fields regarding service of a first case for a first client, the data being received from the first client or from an agent entering data regarding the first case; automatically comparing by the database system the data for the first case with data for other cases stored in a data store of the database system; identifying by the database system one or more similar cases based on the comparison of data; automatically generating by a predictive intelligence algorithm applied by the database system one or more predictive actions for the first case based on the identified one or more similar cases; and transmitting data regarding the one or more predictive actions to the first client or agent.Type: ApplicationFiled: November 19, 2014Publication date: May 21, 2015Inventors: Scott D. Beechuk, Michael Ramsey, Arvind Krishnan
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Publication number: 20150143248Abstract: Disclosed are methods, apparatus, systems, and computer program products for performing an action on a database record in an on-demand database service. What actions are presented to a user interface of a mobile device can depend on attributes of the database record, such as metadata stored in association with the database record. Selection of one of the actions can cause the mobile device to integrate data from hardware components, databases, and applications using mobile device. The data identified from the mobile device can be automatically associated with various data fields of the action. The selected action can be performed on the database record using the data in the data fields.Type: ApplicationFiled: November 10, 2014Publication date: May 21, 2015Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Jean Elie Bovet
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Publication number: 20140282100Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.Type: ApplicationFiled: July 16, 2013Publication date: September 18, 2014Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng