Patents by Inventor Arvind Ravindran

Arvind Ravindran has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR MAPPING TICKETS BETWEEN CUSTOMER-FACING AGENTS, SPECIALIZED AGENTS AND AGENT GROUPS
    Publication number: 20190139054
    Abstract: A computer-implemented process for improving tracking and visibility of a ticket may include changing a status of a ticket, allowing ownership of the ticket to be shared with an internal agent. The process may also include depending on the changed status, an internal group mapped to the ticket is selected from a list of available internal groups, and selecting an available internal agent from a list of available agents within the internal group. The process may further include updating the ticket such that ownership of the ticket is shared between the customer-facing agent and the internal agent.
    Type: Application
    Filed: February 27, 2018
    Publication date: May 9, 2019
    Inventors: Rathnagirish Mathrubootham, Arvind S. Ganesan, Arvind Ravindran, Divya Dhanasekar, Bharath Balasubramanian, Vijaybabu Siva