Patents by Inventor Arvindeep Singh Anchala

Arvindeep Singh Anchala has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer touch point for real time sharing of transaction data between different customer interaction channels
    Patent number: 9659289
    Abstract: Techniques and equipment for enabling a cross-channel real time awareness framework for capturing and sharing transaction data in real time for a user via an interface of a channel of an enterprise are disclosed. The captured transaction data are made accessible to other channels of the enterprise for processing transactions initiated by the user via an interface of the one of the other channels.
    Type: Grant
    Filed: December 27, 2012
    Date of Patent: May 23, 2017
    Assignee: Cellco Partnership
    Inventors: Vani R. Kadur, Arvindeep Singh Anchala
  • Cross channel real time awareness framework
    Patent number: 9384490
    Abstract: Techniques and equipment for enabling a cross-channel real time awareness framework for capturing and storing transaction data in real time for a user via an interface in a first channel of an enterprise are described. The stored transaction data are made accessible to a second channel of the enterprise for processing transaction requests received from the user via an interface in the second channel, and, if desired, modify an interactive process flow associated with the interface in the second channel.
    Type: Grant
    Filed: January 18, 2012
    Date of Patent: July 5, 2016
    Assignee: Cellco Partnership
    Inventor: Arvindeep Singh Anchala
  • CROSS CHANNEL REAL TIME AWARENESS FRAMEWORK
    Publication number: 20130185176
    Abstract: Techniques and equipment for enabling a cross-channel real time awareness framework for capturing and storing transaction data in real time for a user via an interface in a first channel of an enterprise are disclosed. The stored transaction data are made accessible to a second channel of the enterprise for processing transaction requests received from the user via an interface in the second channel, and, if desired, modify an interactive process flow associated with the interface in the second channel.
    Type: Application
    Filed: January 18, 2012
    Publication date: July 18, 2013
    Applicant: Cellco Partnership d/b/a Verizon Wireless
    Inventor: Arvindeep Singh ANCHALA
  • CROSS CHANNEL EXPLICIT FEEDBACK AND CORRECTIVE ACTION FRAMEWORK
    Publication number: 20130124262
    Abstract: Techniques and equipment for enabling a cross-channel feedback loop for capturing, in an interactive customer retail or service channel of a business enterprise, explicit feedback from a user for a similar or related transaction initiated by the user in a different channel. The explicit user feedback captured in the second channel can be used to evaluate and, if desired, make improvements to user interface components related to self-service or automated user transactions in the first channel.
    Type: Application
    Filed: November 11, 2011
    Publication date: May 16, 2013
    Applicant: Cellco Partnership d/b/a Verizon Wireless
    Inventor: Arvindeep Singh Anchala