Patents by Inventor Asaf Kutner

Asaf Kutner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR ROBUST CALL CENTER OPERATION USING MULTIPLE DATA CENTERS
    Publication number: 20130315382
    Abstract: A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the first data center providing service to the call center, shutting down or verifying non-functionality of the components of the first data center providing service to the call center, activating similar components from a second data center to replace functionality of the first data center, wherein the components of the first data center and the second data center are connected over a network, and updating references of the call center to access the components from the second data center instead of the components from the first data center.
    Type: Application
    Filed: May 24, 2012
    Publication date: November 28, 2013
    Applicant: Nice Systems Ltd.
    Inventors: Hadas LIBERMAN, Yuval Marco, Igor Cher, Ziv Grinberg, Linat Polak Mart, Efim Kolodizner, Roni Krivoshey, Leon Portman, Shay Levy, Asaf Kutner, Sharon Shelly, Yaniv Bar