Patents by Inventor Ashish Kumar Vishwakarma

Ashish Kumar Vishwakarma has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Chat bot asynchronous agent escalation
    Patent number: 12143534
    Abstract: A system comprising one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed on the one or more processors perform: receiving, by a chat bot and from a user, an indication to talk to a live agent; calling, by the chat bot, an automatic call distribution server to initiate a live-agent session for the user; storing metadata for the live-agent session in a distributed table and a distributed queue; pulling, from an automatic call distribution connector, one or more messages from a conversation between the user and the chat bot based on the metadata; and connecting the live agent to the user in the live-agent session, wherein the user communicates with the live agent in the live-agent session through a same interface for the chat bot. Other embodiments are disclosed.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: November 12, 2024
    Assignee: WALMART APOLLO, LLC
    Inventors: Navin Naidu, Phani Ram Sayapaneni, Ashish Kumar Vishwakarma, Venkata Naga Vamsi Krishna Nandanavanam, Shankar Bhargava
  • CHAT BOT ASYNCHRONOUS AGENT ESCALATION
    Publication number: 20220232126
    Abstract: A system comprising one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed on the one or more processors perform: receiving, by a chat bot and from a user, an indication to talk to a live agent; calling, by the chat bot, an automatic call distribution server to initiate a live-agent session for the user; storing metadata for the live-agent session in a distributed table and a distributed queue; pulling, from an automatic call distribution connector, one or more messages from a conversation between the user and the chat bot based on the metadata; and connecting the live agent to the user in the live-agent session, wherein the user communicates with the live agent in the live-agent session through a same interface for the chat bot. Other embodiments are disclosed.
    Type: Application
    Filed: January 31, 2022
    Publication date: July 21, 2022
    Applicant: Walmart Apollo, LLC
    Inventors: Navin Naidu, Phani Ram Sayapaneni, Ashish Kumar Vishwakarma, Venkata Naga Vamsi Krishna Nandanavanam, Shankar Bhargava