Patents by Inventor Ashish Seth
Ashish Seth has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11716671Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.Type: GrantFiled: December 13, 2022Date of Patent: August 1, 2023Assignee: INCONTACT INCInventors: Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare, Omkar Shrihari Joglekar, Mukesh Kumar Agarwal, Rahul Vyas
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Patent number: 11683244Abstract: A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein.Type: GrantFiled: January 13, 2022Date of Patent: June 20, 2023Assignee: INCONTACT INC.Inventors: Tushar Deshmukh, Sebastien Roland Mancel, Ashish Seth, Saiprasad Vyawahare, Deepak Tiwari, Omkar Shrihari Joglekar, Susmith Roy
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Publication number: 20230112197Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.Type: ApplicationFiled: December 13, 2022Publication date: April 13, 2023Inventors: Salil DHAWAN, Ashish SETH, Sebastien Roland MANCEL, Tushar DESHMUKH, Deepak TIWARI, Saiprasad VYAWAHARE, Omkar Shrihari JOGLEKAR, Mukesh Kumar AGARWAL, Rahul VYAS
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Patent number: 11546826Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.Type: GrantFiled: April 27, 2022Date of Patent: January 3, 2023Assignee: INCONTACT INC.Inventors: Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare, Omkar Shrihari Joglekar, Mukesh Kumar Agarwal, Rahul Vyas
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Publication number: 20220263728Abstract: A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein.Type: ApplicationFiled: January 13, 2022Publication date: August 18, 2022Inventors: Tushar DESHMUKH, Sebastien Roland Mancel, Ashish Seth, Saiprasad Vyawahare, Deepak Tiwari, Omkar Shrihari Joglekar, Susmith Roy
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Publication number: 20220256433Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.Type: ApplicationFiled: April 27, 2022Publication date: August 11, 2022Inventors: Salil DHAWAN, Ashish SETH, Sebastien Roland MANCEL, Tushar DESHMUKH, Deepak TIWARI, Saiprasad VYAWAHARE, Omkar Shrihari JOGLEKAR, Mukesh Kumar AGARWAL, Rahul VYAS
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Patent number: 11337133Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.Type: GrantFiled: February 8, 2021Date of Patent: May 17, 2022Assignee: INCONTACT INC.Inventors: Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare, Omkar Shrihari Joglekar, Mukesh Kumar Agarwal, Rahul Vyas
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Patent number: 11271825Abstract: A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein.Type: GrantFiled: February 14, 2021Date of Patent: March 8, 2022Assignee: INCONTACT INCInventors: Tushar Deshmukh, Sebastien Roland Mancel, Ashish Seth, Saiprasad Vyawahare, Deepak Tiwari, Omkar Shrihari Joglekar, Susmith Roy
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Patent number: 10728392Abstract: A computerized method for managing availability states of a user to communicate over multiple communication platforms may include a processor of a computerized system communicating with at least two communication platforms. The processor may be configured to detect a change in an availability state of a user to communicate over a first communication platform from the at least two communication platforms, upon detecting the change, to map availability states of the user to other communication platforms in the at least two communication platforms using a set of mapping rules indicating whether the user is available to manage communications over the other communication platforms, to synchronize the mapped availability states of the user with the other communication platforms, and to rerouting incoming communications to any of the other communication platforms to another user if the user is unavailable to manage the incoming communications based on the synchronized availability states.Type: GrantFiled: March 20, 2019Date of Patent: July 28, 2020Assignee: INCONTACT INC.Inventors: Deshmukh Tushar Chandrakant, Ashish Seth, Sebastien Roland Mancel, Pathak Amar Sureshrao, Dipjyoti Saikia, Joglekar Omkar Shrihari, Mirasdar Anand Vasudeo
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Patent number: 7555507Abstract: An apparatus for solving time-continuous differential equations is disclosed. The apparatus includes a group of hybrid integrators interconnected to each other. Each one of the hybrid integrators includes an analog integrator, a conversion logic and multiple digital registers. The analog integrator generates an analog output, and the conversion logic along with the digital registers converts the analog output to a digital output. The analog output and the digital output are then combined to yield an integrated output. The integrated output is fed to the hybrid integrators within the group.Type: GrantFiled: December 16, 2005Date of Patent: June 30, 2009Assignee: Board of Regents, The University of Texas SystemInventors: Michael Bryant, Ashish Seth, Benito Fernandez
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Publication number: 20060117083Abstract: An apparatus for solving time-continuous differential equations is disclosed. The apparatus includes a group of hybrid integrators interconnected to each other. Each one of the hybrid integrators includes an analog integrator, a conversion logic and multiple digital registers. The analog integrator generates an analog output, and the conversion logic along with the digital registers converts the analog output to a digital output. The analog output and the digital output are then combined to yield an integrated output. The integrated output is fed to the hybrid integrators within the group.Type: ApplicationFiled: December 16, 2005Publication date: June 1, 2006Inventors: Michael Bryant, Ashish Seth, Benito Fernandez