Abstract: The present invention allows a CEC system to automatedly track the use, storage, access, and modification of sensitive information/data in the system through desktop monitoring. Further, through desktop, video, and audio monitoring of CSRs the system can automatedly determine the improper use, access, storage, and modification of sensitive information by implementing sensitive data use rules that allow a system to be specialized for the user. Finally, the system can automatedly determine and implement violation actions for the improper use, storage, access, and manipulation of sensitive information. This provides an intelligent system capable of locating all sensitive data in the system and regulating the use, access, and storage of sensitive data in the system.

Abstract: The present invention is a method and system for automatically producing a learning plan. Upon receiving at least one type of data input, the system analyzes the data input and produces a learning plan based on the results of the analysis of the data input. This process may be used to either generate or update a learning plan, and may be repeated to update an existing learning plan.

Abstract: A computing device determines an onboarding algorithm to use for onboarding a wireless device. The computing device determines, based on the onboarding algorithm, a first set of predefined information and a second set of dynamically generated information to use as inputs to the onboarding algorithm. The computing device generates, via the onboarding algorithm, a set of credentials based on the first set of predefined information and the second set of dynamically generated information, and uses the set of credentials to secure a connection for onboarding the wireless device.

Abstract: Disclosed herein is a method and system for establishing secure communication between a terminal device and a target system. The method comprises validating the terminal device and the target system based on a communication request received from the terminal device. Upon validation, the terminal device is signaled to generate a Quick Response (QR) code corresponding to the communication request. Subsequently, the QR code generated at the terminal device is processed using a predetermined verification interface configured in a user device for establishing the secure communication between the terminal device and the target system. In an embodiment, the present disclosure helps users in completing a transaction based on the QR code generated at the terminal device, and thereby eliminates requirement of using a credit card/debit card and the like for completing the transaction.

Abstract: The present invention allows a CEC system to automatedly track the use, storage, access, and modification of sensitive information/data in the system through desktop monitoring. Further, through desktop, video, and audio monitoring of CSRs the system can automatedly determine the improper use, access, storage, and modification of sensitive information by implementing sensitive data use rules that allow a system to be specialized for the user. Finally, the system can automatedly determine and implement violation actions for the improper use, storage, access, and manipulation of sensitive information. This provides an intelligent system capable of locating all sensitive data in the system and regulating the use, access, and storage of sensitive data in the system.

Abstract: A cooling system having a cooling chamber including a surface defining one or more openings. A surface is configured to hold at least one container. An access door provides access to the cooling chamber. A refrigeration system is configured to cool the cooling chamber by forcing cool airflow through the one or more openings in the surface. The airflow through each of the one or more openings may be similar.

Abstract: A computing device determines an onboarding algorithm to use for onboarding a wireless device. The computing device determines, based on the onboarding algorithm, a first set of predefined information and a second set of dynamically generated information to use as inputs to the onboarding algorithm. The computing device generates, via the onboarding algorithm, a set of credentials based on the first set of predefined information and the second set of dynamically generated information, and uses the set of credentials to secure a connection for onboarding the wireless device.

Abstract: The present invention is a method and system for automatically producing a learning plan. Upon receiving at least one type of data input, the system analyzes the data input and produces a learning plan based on the results of the analysis of the data input. This process may be used to either generate or update a learning plan, and may be repeated to update an existing learning plan.

Abstract: Disclosed herein is a method and system for establishing secure communication between a terminal device and a target system. The method comprises validating the terminal device and the target system based on a communication request received from the terminal device. Upon validation, the terminal device is signaled to generate a Quick Response (QR) code corresponding to the communication request. Subsequently, the QR code generated at the terminal device is processed using a predetermined verification interface configured in a user device for establishing the secure communication between the terminal device and the target system. In an embodiment, the present disclosure helps users in completing a transaction based on the QR code generated at the terminal device, and thereby eliminates requirement of using a credit card/debit card and the like for completing the transaction.

Abstract: The present invention is a method and system for utilizing a personal bot. The method receives a customer contact, adds the customer contact to a CEC desktop, accesses a customer service module to answer the customer contact, receives and analyzes a customer query within the customer contact, accesses at least one of a customer service module and a document database to formulate a response to the customer query, and calculates a confidence level in the response. The steps allow the customer service representative using the personal bot to access or pass along already-formulated answers to customer queries, increasing customer throughput.

Abstract: A cooling system having a cooling chamber including a surface defining one or more openings. A surface is configured to hold at least one container. An access door provides access to the cooling chamber. A refrigeration system is configured to cool the cooling chamber by forcing cool airflow through the one or more openings in the surface. The airflow through each of the one or more openings may be similar.