Abstract: Various embodiments herein each include at least one of systems, devices, methods, and software for interactive customer assistance devices and methods. One embodiment in the form of a method includes presenting, on a first device, data with regard to a transaction session initiated on a second device, the first device collaborating in performance of the transaction session via a network. The method further includes transmitting a request for a third device to collaboratively join the transaction session in response to command input received by either the first or the second device. The third device in such embodiments is capable of presenting sensitive data not allowed for viewing by a user of the second device and not capable of presentation on the first device, such as by an app deployed on the second device.

Abstract: Various embodiments herein each include at least one of systems, devices, methods, and software for device-enabled service handoff and collaboration. One embodiment is a method that includes presenting, on a first device, data with regard to a transaction session initiated on a second device, the first device collaborating in performance of the transaction session via a network. The method further includes transmitting, from the first device, a request for a third device to collaboratively join the transaction session in response to command input received by the first device.