Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.

Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.

Abstract: Systems and methods for providing autonomous chauffeur services. In particular, systems and methods are provided to integrate users' calendars with a ridehail application to provide personal chauffeur-type services. Integrating a ridehail service application with a user's calendar and online schedule enables the ridehail service to act as a personal around-the-clock chauffeur, with an autonomous vehicle appearing when needed and taking the user to their destination with no additional input.

Abstract: Systems and methods are provided for recovery of autonomous vehicles. In particular, systems and methods are provided for vehicle recovery prioritization in a fleet of vehicles when multiple vehicles request recovery. A vehicle recovery event is generated for vehicles in need of recovery based on the vehicle's sensor log. The recovery service type is determined based on the vehicle recovery event, and vehicles in need of recovery are prioritized based on the recovery service type and the vehicle recovery event. The recovery support can include a recovery support representative and/or a recovery support service technician. Recovery response can be based on the recovery prioritization. Vehicle sensors and computing power can be used to inform onboard processors and/or central computers of a risk profile for the vehicle, and dispatch can trigger a response plan according to a recovery response framework.

Abstract: Systems and methods for providing autonomous chauffeur services. In particular, systems and methods are provided to integrate users' calendars with a ridehail application to provide personal chauffeur-type services. Integrating a ridehail service application with a user's calendar and online schedule enables the ridehail service to act as a personal around-the-clock chauffeur, with an autonomous vehicle appearing when needed and taking the user to their destination with no additional input.

Abstract: Systems and methods are provided for adding supervised stops to an autonomous vehicle route. In particular, systems and methods are provided for allowing a primary passenger, who is accompanied by one or more other passengers, to pause a ride, exit the vehicle, and request supervision of the other passengers while the primary passenger is away from the vehicle. Supervision of the other passengers can include monitoring vehicle temperature, making sure the other passengers remain safely inside the vehicle, preventing strangers from accessing the vehicle, providing any requested feedback regarding the other passengers to the primary passenger, and enabling communication between the first passenger and the other passengers.

Abstract: Systems and methods for providing autonomous chauffeur services. In particular, systems and methods are provided to integrate users' calendars with a ridehail application to provide personal chauffeur-type services. Integrating a ridehail service application with a user's calendar and online schedule enables the ridehail service to act as a personal around-the-clock chauffeur, with an autonomous vehicle appearing when needed and taking the user to their destination with no additional input.