Abstract: A service system receives a request for a service from a computing device of a user. In response to receiving the service request, the service system determines the content of the request and communicates a data collection module to the user device. Based on the content of the request, the service system determines a data collection instruction. The service system communicates the data collection instruction to the data collection module, which executes the instruction, thus resulting in collection of data from the user device and/or devices associated with the user device. The service system then receives the collected data. Based on an analysis of the received data, for example, the service system determines a response to the service request. For example, the service system determines a service product that is responsive to the request. The service system then communicates the response to the user device.