Abstract: In one embodiment, the invention provides a method for a speech recognition system to select a return value corresponding to a spoken input. The method comprises generating a dictionary comprising return values associated with data provisioned in the speech recognition system; generating a grammar for each return value in the dictionary; analyzing the grammar to determine a subset of return values from the dictionary that are likely alternatives for each return value in the dictionary, based on the grammar; selecting a return value corresponding to the spoken input based on the grammar; and if the selected return value is not confirmed by a user, then presenting the likely alternative for the selected return value to the user.

Abstract: A method and system for generating a finite state grammar is provided. The method comprises receiving user input of at least two sample phrases; analyzing the sample phrases to determine common words that occur in each of the sample phrases and optional words that occur in only some of the sample phrases; creating a mathematical expression representing the sample phrases, the expression including each word found in the sample phrases and an indication of whether a word is a common word or an optional word; displaying the mathematical expression to a user; allowing the user to alter the mathematical expression; generating a finite state grammar corresponding to the altered mathematical expression; and displaying the finite state grammar to the user.

Abstract: In one embodiment, the invention provides a method for building a voice response system. The method comprises developing voice content for the voice response system, the voice content including prompts and information to be played to a user; and integrating the voice content with logic to define a voice user-interface that is capable of interacting with the user in a manner of a conversation in which the voice user-interface receives an utterance from the user and presents a selection of the voice content to the user in response to the utterance.