Abstract: An adaptive campaign management and customer engagement platform comprising that ingests a plurality of disparate information related to a customer from various information sources such as enterprise specific customer records, social media data and metadata, web app data and metadata, and mobile device app data and metadata, transforms the ingested data into a standard data format, and correlates the transformed data with existing customer information to form a unified customer profile. The system uses machine learning for predictions and maintenance of customer profiles, and continuously and automatically updates the machine learning models over time. A collection of unified customer data profiles may represent a unified knowledge base of customer information that can be accessed by a plurality of enterprises for call campaign management.

Abstract: Systems, computer program products, and methods are described herein for early detection of operational failure in component-level functions within a computing environment.

Abstract: A method for user credential authentication includes receiving real-time logs from a blockchain network that is configured to perform an authentication process of a user. The real-time logs are normalized and bucketized to generate processed real-time logs, which are stored in a block and are added to a blockchain. The processed real-time logs are analyzed to identify the plurality of real-time behavioral patterns of the user. A first authentication score is determined by comparing a first real-time behavioral pattern to a respective first historical behavioral pattern. The first authentication score is compared to a first authentication score threshold, which corresponds to the first real-time behavioral pattern and the respective first historical behavioral pattern. In response to the first authentication score being less than the first authentication score threshold, a first instruction is sent to the blockchain network to temporarily stop the authentication process of the user.

Abstract: A network interface controller can be programmed to direct write received data to a memory buffer via either a host-to-device fabric or an accelerator fabric. For packets received that are to be written to a memory buffer associated with an accelerator device, the network interface controller can determine an address translation of a destination memory address of the received packet and determine whether to use a secondary head. If a translated address is available and a secondary head is to be used, a direct memory access (DMA) engine is used to copy a portion of the received packet via the accelerator fabric to a destination memory buffer associated with the address translation. Accordingly, copying a portion of the received packet through the host-to-device fabric and to a destination memory can be avoided and utilization of the host-to-device fabric can be reduced for accelerator bound traffic.

Abstract: A system and method for enhanced outbound campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an autodialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.

Abstract: Systems, computer program products, and methods are described herein for early detection of operational failure in component-level functions within a computing environment.

Abstract: An apparatus and method for processing non-maskable interrupt source information. For example, one embodiment of a processor comprises: a plurality of cores comprising execution circuitry to execute instructions and process data; local interrupt circuitry comprising a plurality of registers to store interrupt-related data including non-maskable interrupt (NMI) data related to a first NMI; and non-maskable interrupt (NMI) processing mode selection circuitry, responsive to a request, to select between at least two NMI processing modes to process the first NMI including: a first NMI processing mode in which the plurality of registers are to store first data related to a first NMI, wherein no NMI source information related to a source of the NMI is included in the first data, and a second NMI processing mode in which the plurality of registers are to store both the first data related to the first NMI and second data comprising NMI source information indicating the NMI source.

Abstract: A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.

Abstract: Embodiments of apparatuses, methods, and systems for unified address translation for virtualization of input/output devices are described. In an embodiment, an apparatus includes first circuitry to use at least an identifier of a device to locate a context entry and second circuitry to use at least a process address space identifier (PASID) to locate a PASID-entry. The context entry is to include at least one of a page-table pointer to a page-table translation structure and a PASID. The PASID-entry is to include at least one of a first-level page-table pointer to a first-level translation structure and a second-level page-table pointer to a second-level translation structure. The PASID is to be supplied by the device. At least one of the apparatus, the context entry, and the PASID entry is to include one or more control fields to indicate whether the first-level page-table pointer or the second-level page-table pointer is to be used.

Abstract: An embodiment of an integrated circuit may comprise memory to store respective resource control descriptors in correspondence with respective identifiers, and an input/output (JO) memory management unit (IOMMU) communicatively coupled to the memory, the IOMMU including circuitry to determine resource control information for an IO transaction based on a resource control descriptor stored in the memory that corresponds to an identifier associated with the IO transaction, and control utilization of one or more resources of the IOMMU based on the determined resource control information. Other embodiments are disclosed and claimed.

Abstract: An apparatus and method for processing non-maskable interrupt source information. For example, one embodiment of a processor comprises: a plurality of cores comprising execution circuitry to execute instructions and process data; local interrupt circuitry comprising a plurality of registers to store interrupt-related data including non-maskable interrupt (NMI) data related to a first NMI; and non-maskable interrupt (NMI) processing mode selection circuitry, responsive to a request, to select between at least two NMI processing modes to process the first NMI including: a first NMI processing mode in which the plurality of registers are to store first data related to a first NMI, wherein no NMI source information related to a source of the NMI is included in the first data, and a second NMI processing mode in which the plurality of registers are to store both the first data related to the first NMI and second data comprising NMI source information indicating the NMI source.

Abstract: Apparatus, method, and machine-readable medium to provide performance state matching between source and target processors based on inter-processor interrupts. An exemplary apparatus includes a target processor to execute a receiving task at a first performance level and a source processor to execute a sending task at a second performance level higher than the first performance level. The sending task is to store interrupt routing data indicating a pairing between the sending task and the receiving task into a memory location and that the sending task is to dispatch work to be processed by the receiving task. The apparatus further includes a performance management unit to detect the pairing between the sending task and the receiving task based on the interrupt routing data and responsively adjust the performance level of the target processor from the first performance level to the second performance level based, at least in part, on the pairing.

Abstract: Methods, apparatus, systems, and articles of manufacture to perform a pseudo-S3 protocol to update firmware and/or activate new firmware with a warm reset are disclosed. An example apparatus includes an advanced configuration and power interface (ACPI) to: initiate a pseudo-sleep event in response to identifying a firmware update; and assert a power button event, the power button event to cause an operating system (OS) to prepare to enter into a sleep state; a basic input/output system (BIOS) to: initiate a warm reset in response to the OS preparing to enter the sleep state, the warm reset to update firmware according to the firmware update; and transmit a wake vector to the OS to continue operation.

Abstract: A system and method for enhanced outbound campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an autodialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.

Abstract: A processing device is provided. The processing device comprises an interface configured to receive information about an operation state of a surrogate processor. Further, the processing device comprises a processing circuitry configured to control the interface and to decide whether an interrupt addressed to the processing circuitry is processed by the processing circuitry or redirected to the surrogate processing circuitry based on an operation state of the processing circuitry and the surrogate processing circuitry.

Abstract: Embodiments of apparatuses, methods, and systems for unified address translation for virtualization of input/output devices are described. In an embodiment, an apparatus includes first circuitry to use at least an identifier of a device to locate a context entry and second circuitry to use at least a process address space identifier (PASID) to locate a PASID-entry. The context entry is to include at least one of a page-table pointer to a page-table translation structure and a PASID. The PASID-entry is to include at least one of a first-level page-table pointer to a first-level translation structure and a second-level page-table pointer to a second-level translation structure. The PASID is to be supplied by the device. At least one of the apparatus, the context entry, and the PASID entry is to include one or more control fields to indicate whether the first-level page-table pointer or the second-level page-table pointer is to be used.

Abstract: A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.

Abstract: Systems, methods, and devices for efficient I/O page fault handling are provided. A system may include a peripheral device that accesses guest memory of a virtual machine using direct memory access (DMA) and a processing device that that runs the virtual machine. The processing device may include a buffer allocated to receive a payload from the peripheral device while an input/output page fault corresponding to a page of the guest memory is resolved. The processing device may also include an input/output page fault queue to store a descriptor corresponding to the input/output page fault and a fault buffer queue to store a descriptor corresponding to a location of the buffer allocated to receive the payload while the input/output page fault is resolved.

Abstract: A system and method that provides adaptive campaign management and customer engagement predictions utilizing a customer data platform comprising an data ingestion module, an analytics module, and a unified customer database. Furthermore, the system and method ingest a plurality of disparate information related to a customer from various information sources such as enterprise specific customer records, social media data and metadata, web app data and metadata, and mobile device app data and metadata, transforms the ingested data into a standard data format, and correlates the transformed data with existing customer information to form a unified customer profile. The system uses machine learning for predictions and maintenance of customer profiles, and continuously and automatically updates the machine learning models over time.

Abstract: A system and method for unified autodial campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an auto-dialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.