Patents by Inventor Ashok Raj
Ashok Raj has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12368802Abstract: A system and method for outbound call campaign management model in a contact center using a generative artificial intelligence which processes prompts such as “Schedule a follow-up call with client X,” understanding intent and context. Leveraging pre-trained language understanding, it interfaces with campaign components, scheduling calls or updating client information. The model dynamically adapts to varying scenarios, enhancing efficiency and personalization. The system employs secure interfaces, integrates with contact center tools, and undergoes continuous improvement through periodic retraining, ensuring optimal performance and compliance with evolving campaign requirements. Overall, it streamlines outbound call operations, automating actions and facilitating smoother interactions for a more productive and customer-centric contact center environment.Type: GrantFiled: May 9, 2024Date of Patent: July 22, 2025Assignee: ACQUEON TECHNOLOGIES INC.Inventors: Ashish Koul, Ashok Raj Susairaju
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Patent number: 12335142Abstract: A network interface controller can be programmed to direct write received data to a memory buffer via either a host-to-device fabric or an accelerator fabric. For packets received that are to be written to a memory buffer associated with an accelerator device, the network interface controller can determine an address translation of a destination memory address of the received packet and determine whether to use a secondary head. If a translated address is available and a secondary head is to be used, a direct memory access (DMA) engine is used to copy a portion of the received packet via the accelerator fabric to a destination memory buffer associated with the address translation. Accordingly, copying a portion of the received packet through the host-to-device fabric and to a destination memory can be avoided and utilization of the host-to-device fabric can be reduced for accelerator bound traffic.Type: GrantFiled: January 19, 2024Date of Patent: June 17, 2025Assignee: Intel CorporationInventors: Pratik M. Marolia, Rajesh M. Sankaran, Ashok Raj, Nrupal Jani, Parthasarathy Sarangam, Robert O. Sharp
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Patent number: 12326818Abstract: Embodiments of apparatuses, methods, and systems for unified address translation for virtualization of input/output devices are described. In an embodiment, an apparatus includes first circuitry to use at least an identifier of a device to locate a context entry and second circuitry to use at least a process address space identifier (PASID) to locate a PASID-entry. The context entry is to include at least one of a page-table pointer to a page-table translation structure and a PASID. The PASID-entry is to include at least one of a first-level page-table pointer to a first-level translation structure and a second-level page-table pointer to a second-level translation structure. The PASID is to be supplied by the device. At least one of the apparatus, the context entry, and the PASID entry is to include one or more control fields to indicate whether the first-level page-table pointer or the second-level page-table pointer is to be used.Type: GrantFiled: June 17, 2024Date of Patent: June 10, 2025Assignee: Intel CorporationInventors: Utkarsh Y. Kakaiya, Sanjay Kumar, Rajesh M. Sankaran, Philip R. Lantz, Ashok Raj, Kun Tian
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Patent number: 12273484Abstract: A system and method for centralized multichannel campaign management using digital consent acquisition, comprising: a campaign manager console, configured to allow an enterprise, such as a contact center, to create, configure, monitor, and deploy outbound call campaigns; a list manager configured to store, retrieve, create, and transform lists of numbers which can be used in the call campaign; a digital consent manager configured integrate with a plurality of digital channels in order to transmit to and receive messages from a consumer device in order to obtain consumer consent for a telephone call prior to a call being made by one or more auto-dialer systems; and a consumer device comprising a software application configured to connect with the digital consent manager via one or more integrated digital channels to so that the user of the consumer device can provide consent for a call to be received.Type: GrantFiled: October 25, 2022Date of Patent: April 8, 2025Assignee: ACQUEON TECHNOLOGIES INC.Inventors: Ashok Raj Susairaju, Ashish Koul
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Patent number: 12244767Abstract: A system and method for enhanced outbound campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an autodialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.Type: GrantFiled: December 13, 2023Date of Patent: March 4, 2025Assignee: ACQUEON TECHNOLOGIES INC.Inventors: Ashok Raj Susairaju, Ashish Koul
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Patent number: 12223308Abstract: Methods, apparatus, systems, and articles of manufacture to perform a pseudo-S3 protocol to update firmware and/or activate new firmware with a warm reset are disclosed. An example apparatus includes an advanced configuration and power interface (ACPI) to: initiate a pseudo-sleep event in response to identifying a firmware update; and assert a power button event, the power button event to cause an operating system (OS) to prepare to enter into a sleep state; a basic input/output system (BIOS) to: initiate a warm reset in response to the OS preparing to enter the sleep state, the warm reset to update firmware according to the firmware update; and transmit a wake vector to the OS to continue operation.Type: GrantFiled: August 25, 2020Date of Patent: February 11, 2025Assignee: Intel CorporationInventors: Mohan Kumar, Sarathy Jayakumar, Brett Peng Wang, Ashok Raj, Murugasamy Nachimuthu
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Patent number: 12164444Abstract: Techniques and mechanisms for an input-output memory management module (IOMMU) to indicate to software whether a page request by an endpoint device is to be serviced. In an embodiment, the IOMMU receives from the endpoint device a response to an invalidation wait message. Based on the response, the IOMMU provides first information which indicates to software that page requests have been flushed from the endpoint device. Page request message from the endpoint device are compatible with an interface standard which also comprises a stop marker message type. The first information is provided independent of the endpoint device providing any message which is of the stop marker message type. In another embodiment, the first information includes a drain marker generated by the IOMMU, or a snapshot of an address corresponding to an end of a page request queue.Type: GrantFiled: June 24, 2021Date of Patent: December 10, 2024Assignee: Intel CorporationInventors: Ashok Raj, Rajesh Sankaran, Rupin Vakharwala, Utkarsh Y. Kakaiya
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Patent number: 12137185Abstract: A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.Type: GrantFiled: November 8, 2023Date of Patent: November 5, 2024Assignee: ACQUEON TECHNOLOGIES INC.Inventors: Ashok Raj Susairaju, Ashish Koul
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Patent number: 12126769Abstract: A system and method for call transcription and summarization using generative artificial intelligence. The system combines Automatic Speech Recognition (ASR) technology to transcribe customer-call center agent conversations and a Generative AI (GAI) model for summarization. It starts by processing the audio conversation, converting spoken words into text using ASR. Then, the GAI model is employed to generate a coherent, concise summary of the transcribed conversation. The GAI model understands context, key points, and intent, allowing it to create summaries that capture essential information. It can handle diverse conversations, adapt to different languages, and handle various accents and speech patterns. The resulting summaries help call center agents review and respond to customer inquiries more efficiently, enhancing customer service quality and decision-making.Type: GrantFiled: December 6, 2023Date of Patent: October 22, 2024Inventors: Ashish Koul, Ashok Raj Susairaju
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Publication number: 20240338319Abstract: Embodiments of apparatuses, methods, and systems for unified address translation for virtualization of input/output devices are described. In an embodiment, an apparatus includes first circuitry to use at least an identifier of a device to locate a context entry and second circuitry to use at least a process address space identifier (PASID) to locate a PASID-entry. The context entry is to include at least one of a page-table pointer to a page-table translation structure and a PASID. The PASID-entry is to include at least one of a first-level page-table pointer to a first-level translation structure and a second-level page-table pointer to a second-level translation structure. The PASID is to be supplied by the device. At least one of the apparatus, the context entry, and the PASID entry is to include one or more control fields to indicate whether the first-level page-table pointer or the second-level page-table pointer is to be used.Type: ApplicationFiled: June 17, 2024Publication date: October 10, 2024Applicant: Intel CorporationInventors: Utkarsh Y. Kakaiya, Sanjay Kumar, Rajesh M. Sankaran, Philip R. Lantz, Ashok Raj, Kun Tian
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Publication number: 20240320161Abstract: Systems, methods, and apparatuses to support a device translation lookaside buffer pre-translation instruction are described. A hardware system includes an input/output device, an input/output memory controller to perform a direct memory access of a memory for the input/output device, and a processor core separate from the input/output device and comprising a decoder circuit to decode a single instruction into a decoded single instruction, the single instruction including one or more fields to identify a virtual address to physical address mapping for the input/output device in the memory, and an opcode to indicate an execution circuit is to store the virtual address to physical address mapping into a translation lookaside buffer within the input/output device, and the execution circuit to execute the decoded single instruction according to the opcode.Type: ApplicationFiled: August 20, 2021Publication date: September 26, 2024Inventors: Kaijie Guo, Qianjun Xie, Weigang Li, Junyuan Wang, Ashok Raj, Zijuan Fan
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Publication number: 20240314072Abstract: A network interface controller can be programmed to direct write received data to a memory buffer via either a host-to-device fabric or an accelerator fabric. For packets received that are to be written to a memory buffer associated with an accelerator device, the network interface controller can determine an address translation of a destination memory address of the received packet and determine whether to use a secondary head. If a translated address is available and a secondary head is to be used, a direct memory access (DMA) engine is used to copy a portion of the received packet via the accelerator fabric to a destination memory buffer associated with the address translation. Accordingly, copying a portion of the received packet through the host-to-device fabric and to a destination memory can be avoided and utilization of the host-to-device fabric can be reduced for accelerator bound traffic.Type: ApplicationFiled: January 19, 2024Publication date: September 19, 2024Inventors: Pratik M. MAROLIA, Rajesh M. SANKARAN, Ashok RAJ, Nrupal JANI, Parthasarathy SARANGAM, Robert O. SHARP
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Patent number: 12013790Abstract: Embodiments of apparatuses, methods, and systems for unified address translation for virtualization of input/output devices are described. In an embodiment, an apparatus includes first circuitry to use at least an identifier of a device to locate a context entry and second circuitry to use at least a process address space identifier (PASID) to locate a PASID-entry. The context entry is to include at least one of a page-table pointer to a page-table translation structure and a PASID. The PASID-entry is to include at least one of a first-level page-table pointer to a first-level translation structure and a second-level page-table pointer to a second-level translation structure. The PASID is to be supplied by the device. At least one of the apparatus, the context entry, and the PASID entry is to include one or more control fields to indicate whether the first-level page-table pointer or the second-level page-table pointer is to be used.Type: GrantFiled: May 22, 2023Date of Patent: June 18, 2024Assignee: Intel CorporationInventors: Utkarsh Y. Kakaiya, Sanjay Kumar, Rajesh M. Sankaran, Philip R. Lantz, Ashok Raj, Kun Tian
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Publication number: 20240187523Abstract: A system and method for enhanced outbound campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an autodialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.Type: ApplicationFiled: December 13, 2023Publication date: June 6, 2024Inventors: Ashok Raj Susairaju, Ashish Koul
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Patent number: 11985270Abstract: A system and method that provides adaptive campaign management and customer engagement predictions utilizing a customer data platform comprising an data ingestion module, an analytics module, and a unified customer database. Furthermore, the system and method ingest a plurality of disparate information related to a customer from various information sources such as enterprise specific customer records, social media data and metadata, web app data and metadata, and mobile device app data and metadata, transforms the ingested data into a standard data format, and correlates the transformed data with existing customer information to form a unified customer profile. The system uses machine learning for predictions and maintenance of customer profiles, and continuously and automatically updates the machine learning models over time.Type: GrantFiled: March 6, 2023Date of Patent: May 14, 2024Assignee: ACQUEON TECHNOLOGIES INC.Inventors: Ashish Koul, Ashok Raj Susairaju
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Publication number: 20240155053Abstract: A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.Type: ApplicationFiled: November 8, 2023Publication date: May 9, 2024Inventors: Ashok Raj Susairaju, Ashish Koul
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Publication number: 20240152833Abstract: A system and method that provides predictions about the propensity of customers to answer a communication, pay an outstanding bill, and remain a customer. Furthermore, the system and method use propensity predictions to optimize the order of tasks that are carried out by integrated business systems. During a specific time-block, an optimization may reconfigure an auto-dialer to contact only the most likely customers who are both willing to pay and who are most likely to answer, as one example. Another example may be the reordering of tasks provided to a call agent's computing device. The system uses machine learning for the predictions and optimizations, and continuously and automatically updates the machine learning models over time.Type: ApplicationFiled: October 27, 2023Publication date: May 9, 2024Inventors: Ashok Raj Susairaju, Ashish Koul
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Publication number: 20240146843Abstract: An adaptive campaign management and customer engagement platform comprising that ingests a plurality of disparate information related to a customer from various information sources such as enterprise specific customer records, social media data and metadata, web app data and metadata, and mobile device app data and metadata, transforms the ingested data into a standard data format, and correlates the transformed data with existing customer information to form a unified customer profile. The system uses machine learning for predictions and maintenance of customer profiles, and continuously and automatically updates the machine learning models over time. A collection of unified customer data profiles may represent a unified knowledge base of customer information that can be accessed by a plurality of enterprises for call campaign management.Type: ApplicationFiled: November 7, 2023Publication date: May 2, 2024Inventors: Ashish Koul, Ashok Raj Susairaju
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Patent number: 11929927Abstract: A network interface controller can be programmed to direct write received data to a memory buffer via either a host-to-device fabric or an accelerator fabric. For packets received that are to be written to a memory buffer associated with an accelerator device, the network interface controller can determine an address translation of a destination memory address of the received packet and determine whether to use a secondary head. If a translated address is available and a secondary head is to be used, a direct memory access (DMA) engine is used to copy a portion of the received packet via the accelerator fabric to a destination memory buffer associated with the address translation. Accordingly, copying a portion of the received packet through the host-to-device fabric and to a destination memory can be avoided and utilization of the host-to-device fabric can be reduced for accelerator bound traffic.Type: GrantFiled: December 21, 2020Date of Patent: March 12, 2024Assignee: Intel CorporationInventors: Pratik M. Marolia, Rajesh M. Sankaran, Ashok Raj, Nrupal Jani, Parthasarathy Sarangam, Robert O. Sharp
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Patent number: 11917104Abstract: A system and method for enhanced outbound campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an autodialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.Type: GrantFiled: February 23, 2023Date of Patent: February 27, 2024Assignee: ACQUEON TECHNOLOGIES INC.Inventors: Ashok Raj Susairaju, Ashish Koul