Patents by Inventor Ashot BAGHDASARYAN

Ashot BAGHDASARYAN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHODS AND SYSTEMS FOR PROACTIVE CUSTOMER SUPPORT USING GENERAL PURPOSE LANGUAGE MODELS WITH TRANSFER LEARNING
    Publication number: 20230222511
    Abstract: An AI-driven support system is described herein. This system includes a request formed from least one of a support request and a knowledge base. The system also includes an extractor module made up of a data pipeline configured to construct a training dataset from an input of at least one of said support request and said knowledge base, a training pipeline configured to take said training dataset use a BERT language model to generate at least one feature vector, and an evaluation pipeline fit to compare outputs from at least one iteration of said training pipeline, as well as output at least one parsed feature vector.
    Type: Application
    Filed: January 11, 2022
    Publication date: July 13, 2023
    Applicant: VMware, Inc.
    Inventors: Ashot BAGHDASARYAN, Tigran BUNARJYAN, Arnak POGHOSYAN, Ashot Nshan HARUTYUNYAN, Jad EL-ZEIN