Abstract: Feedback data can be received from client agents running on client computer systems. The feedback data can include data on the symptoms and conditions for rules that relate computer system symptoms to computer system conditions. The feedback data can be analyzed to produce correlation information that quantifies a degree of correlation between the symptom(s) and condition(s) related by the rule(s). It may be determined whether analysis of the feedback data warrants including one of the rules in correlation mappings to be applied to monitored computer systems. If so, then that rule can be included in the mappings. Information representing the correlation mappings may be transmitted to the monitored computer system(s). Additionally, information representing the correlation mappings may be transmitted to the monitored computer system(s), and types of feedback data collected from the client agents can be altered on the basis of the correlation information.

Abstract: A system and method is described for generating a test bed that is useful in developing, testing and/or supporting the use of software, such as software used for managing IT processes and/or monitoring equipment in an enterprise network. The system and method operates by processing a manifest to generate an instance space model of a computer network, wherein the manifest refers to a type space model of a computer network and includes an encoding that conveys parameters that are used to inflate the type space model of the computer network into the instance space model of the computer network. The type space model may comprise an object-relational directed graph that describes a plurality of potential directed graph instances and the instance space model may comprise one of the plurality of potential directed graph instances.

Abstract: Feedback data can be received from client agents running on client computer systems. The feedback data can include data on the symptoms and conditions for rules that relate computer system symptoms to computer system conditions. The feedback data can be analyzed to produce correlation information that quantifies a degree of correlation between the symptom(s) and condition(s) related by the rule(s). It may be determined whether analysis of the feedback data warrants including one of the rules in correlation mappings to be applied to monitored computer systems. If so, then that rule can be included in the mappings. Information representing the correlation mappings may be transmitted to the monitored computer system(s). Additionally, information representing the correlation mappings may be transmitted to the monitored computer system(s), and types of feedback data collected from the client agents can be altered on the basis of the correlation information.

Abstract: A system and method is described for generating a test bed that is useful in developing, testing and/or supporting the use of software, such as software used for managing IT processes and/or monitoring equipment in an enterprise network. The system and method operates by processing a manifest to generate an instance space model of a computer network, wherein the manifest refers to a type space model of a computer network and includes an encoding that conveys parameters that are used to inflate the type space model of the computer network into the instance space model of the computer network. The type space model may comprise an object-relational directed graph that describes a plurality of potential directed graph instances and the instance space model may comprise one of the plurality of potential directed graph instances.