Patents by Inventor Ashwin Chalapathy

Ashwin Chalapathy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS
    Publication number: 20220311864
    Abstract: A method and an apparatus for coaching call center agents is provided. The method includes analyzing a conversation of the agent with a first customer, determining a performance of the agent on at least one behavioral skill based on the analysis, generating automatically, a custom training package (CTP) based on the determined first performance, and sending the CTP for presentation on the agent device.
    Type: Application
    Filed: March 25, 2021
    Publication date: September 29, 2022
    Inventor: Ashwin CHALAPATHY
  • Method and apparatus for coaching call center agents
    Patent number: 11438457
    Abstract: A method and an apparatus for coaching call center agents is provided. The method includes analyzing a conversation of the agent with a first customer, determining a performance of the agent on at least one behavioral skill based on the analysis, generating automatically, a custom training package (CTP) based on the determined first performance, and sending the CTP for presentation on the agent device.
    Type: Grant
    Filed: March 25, 2021
    Date of Patent: September 6, 2022
    Assignee: UNIPHORE SOFTWARE SYSTEMS, INC.
    Inventor: Ashwin Chalapathy