Patents by Inventor Ashwin K. Sarin

Ashwin K. Sarin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Support incident routing
    Patent number: 9548883
    Abstract: Incident support routing is described. The Internet is utilized to distribute the received customer support calls among a plurality of customer support agents who may be remotely located and geographically distributed. Voice data to voice-over-IP (VOIP) data packet conversion and VOIP to voice conversion may be utilized to facilitate a customer support call between a customer's telephone and a customer support agent's computer system.
    Type: Grant
    Filed: August 31, 2006
    Date of Patent: January 17, 2017
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Ayodele A Ijidakinro, Eamon O'Reilly, William G. Burton, Ashwin K Sarin
  • Support Incident Routing
    Publication number: 20080056233
    Abstract: Incident support routing is described. The Internet is utilized to distribute the received customer support calls among a plurality of customer support agents who may be remotely located and geographically distributed. Voice data to voice-over-IP (VOIP) data packet conversion and VOIP to voice conversion may be utilized to facilitate a customer support call between a customer's telephone and a customer support agent's computer system.
    Type: Application
    Filed: August 31, 2006
    Publication date: March 6, 2008
    Applicant: Microsoft Corporation
    Inventors: Ayodele A. Ijidakinro, Eamon O'Reilly, William G. Burton, Ashwin K. Sarin