Abstract: A computer readable storage medium including a set of instructions executable by a processor, the set of instructions operable to determine if a network location included in a request to connect to the network location, is included in a first list of untrusted network locations stored on the client computer and send a request to determine if the network location is included in a second list of untrusted network locations stored remotely from the client computer when it is determined that the network location is not included in the first list.

Abstract: Example methods, apparatus, and articles of manufacture to trigger preemptive maintenance of vectored digital subscriber line (DSL) systems are disclosed. An example method includes generating a trouble ticket for a first subscriber loop based on a result of a diagnostic test, the diagnostic test being performed on the first subscriber loop when a value representing crosstalk coupling between the first subscriber loop and a second subscriber loop exceeds a threshold. The first subscriber loop and the second subscriber loop belong to a vectored group of subscriber loops contained in a same cable binder. The example method includes submitting the trouble ticket.

Abstract: Example methods, apparatus and articles of manufacture to determine authorization levels in a virtual private network are disclosed. A disclosed example method includes determining whether a call originated from an originating station associated with a virtual private network, the call originating via a private branch exchange associated with the virtual private network by a first user of a plurality of users associated with the virtual private network, querying a private-number table based on at least one of a switch identifier representing a service switching point, a trunk group identifier representing the private branch exchange, or an originating station identifier representing the originating station to obtain a private number assigned to the first user, and providing an authorization level associated with the private number to the service switching point, the service switching point to process the call according to the authorization level.

Abstract: A method for providing a virtual, universal remote control feature includes displaying a virtual remote interface for an electronic device. A user interaction with an element of the virtual remote interface is detected. The virtual remote interface element is mapped to a device-function code. The device-function code is provided to a code transmitter. The device-function code corresponds to a control command associated with the electronic device.

Abstract: Methods and apparatus are disclosed to broadcast advanced television system committee (ATSC) video in switched digital video (SDV) systems. An example SDV broadcast method includes configuring a de-multiplexer to de-multiplex at least one of the plurality of MPTSs into a plurality of program streams, the at least one of the plurality of program streams comprising a first program stream and a second program stream, wherein the first program stream is selected and the second program stream is excluded based on a rating region table (RRT), independent of any user provided program stream request, and independent of any contractual commitment associated with any user. The example method includes configuring a switch to deliver the first program stream to an SDV broadcast engine.

Abstract: Method, system and computer-readable device to locate a prefix hijacker of a destination prefix within a one-hop neighborhood. The method includes generating one-hop neighborhoods from autonomous system-level paths associated with a plurality of monitors to a destination prefix. The method also includes determining a suspect set of autonomous system identifiers resulting from a union of the one-hop neighborhoods. The method further includes calculating a count and a distance associated with each autonomous system identifier in the suspect set of autonomous system identifiers. The count represents how often an autonomous system identifier appears in the one-hop neighborhoods. The distance represents a total number of autonomous system identifiers from the autonomous system identifier to autonomous system identifiers associated with the plurality of monitors.

Abstract: A security device for detecting the position of a manhole cover includes a pinger device, such as an acoustic pinger, that transmits a signal in the direction of the expected position of the manhole cover. The device takes energy samples to determine if the signal has been reflected back by the manhole cover. If the device determines the signal has not been reflected, it determines that the manhole cover has been moved from the expected position. In response, the device captures an image of an area around the expected position of the manhole cover. In addition, the device can notify a remote security station via a network that the manhole cover has been moved.

Abstract: Systems and methods are described that provide a phantom mobile telephone number that is assigned by the mobile telephone service provider, for business customers and/or customers subscribing to the service. Upon receipt of the phantom mobile telephone number at the mobile service provider's internal call routing system, the call is associated with a preexisting landline number assigned to a business. The mobile telephone call is forwarded to the preexisting landline telephone number and is not charged airtime minutes.

Abstract: A web service request from a device is received at a web service provider. The web service request is authenticated at the web service provider using the IMS network. A requested web service is provided to the device responsive to the authentication of the web service request. The web service request may be received via a path outside of the IMS network, e.g., over a network using HTTP or other non-IMS protocol. The requested web service may also be provided using a web service response communicated to the device via a path outside of the IMS network.

Abstract: A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language user utterance and the invocation of one or more scripts operable to route the user to a call center service agent configured to service the selected transaction. In the event a transaction selection cannot be readily identified or can only be partially identified, the invention provides for the initiation of a dialog module or script directed to eliciting a discernable transaction selection and/or the presentation of one or more menus from which the user may select an available call center transaction.

Abstract: Methods, systems, and computer-readable media provide for determining a plurality of turfs from where to reallocate a workforce to a given turf. According to embodiments, a method for determining a plurality of turfs from where to reallocate a workforce to a given turf is provided. According to the method, an indication of the given turf is received. Optimal turfs from where to reallocate technicians to the given turf are determined from a plurality of turfs. Visual cues for identifying at least a portion of the optimal turfs are generated.

Abstract: A method includes automatically sending a request from a wireless access point to a configuration server during a power-up procedure for the wireless access point. The method includes receiving virtual private network tunnel parameters at the wireless access point from the configuration server in response to the request. The virtual private network tunnel parameters identify an access gateway. The method also includes establishing a virtual private network tunnel between the wireless access point and the centralized access gateway during the power-up procedure based on the virtual private network tunnel parameters. The virtual private network tunnel enables the wireless access point to provide one or more wireless devices access to a wide area network.

Abstract: A system and method disclosed for using and updating a database of template responses for a live agent in response to user communications. The method includes computing an average string distance between each response from a live agent and a template, use to generate the response, modifying the computed average string distance based on a customer satisfaction score associated with each response and selecting a response that minimizes the computed average string distance and maximizes customer satisfaction. Upon receiving a further communication on a certain issue, the system presents a prototype response that has been added to the template database to the live agent for use in generating a response to the further communication that reduces handling time and increases customer satisfaction.

Abstract: Example methods disclosed herein include, in response to receiving a first message associated with a first registration request for a device, determining whether the device is currently assigned to a first call processor and performing a load balancing procedure to reassign the device to one of a plurality of call processors including the first call processor, the load balancing procedure to bias reassignment to the first call processor in response to the device being determined to be currently assigned to the first call processor. Such example methods further include, in response to receiving a second message associated with a second registration request for the device, causing the first call processor to de-register the device in response to determining that the second message is associated with a pending reassignment of the device from the first call processor to a second call processor included in the plurality of call processors.

Abstract: An example method involves rerouting data from a logical circuit to a logical failover circuit when the logical circuit fails based on an exceeded quality of service parameter. The logical failover circuit is selected based on a committed bit rate, a variable bit rate, or an unspecified bit rate. The example method also involves rerouting data from a first set of switches to a second set of switches in the absence of a failure associated with the logical circuit. The logical circuit comprises variable communication paths, and the second set of switches are to form a route associated with the variable communication paths that is not predefined and that is dynamically defined at a time of automatic rerouting while maintaining the logical circuit through the second set of switches.

Abstract: Methods and systems for providing information regarding monitored computer systems to wireless devices are provided. Information may be requested by a wireless device and displayed on the wireless device in a browser. The web server application may detect the wireless device, and may also then specially format the response, including the requested information formatted for optimized delivery and/or display on a wireless device. The web server application may also send a message to a wireless device about events associated with the monitored computer systems.

Abstract: An administrator controls viewer access to restricted multimedia programs using electronic permission slips. In response to a viewer's request to view a restricted multimedia program, the viewer may initiate the generation of an electronic permission slip that is sent to an electronic device associated with the administrator. The electronic permission slip may include text-based information, graphical information, audio information, and the like. The electronic permission slip may enable input of permission data regarding whether the viewer is allowed to receive the blocked program. In response to the administrator granting permission, a service provider network allows the viewer to access the restricted multimedia program.

Abstract: Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.

Abstract: Devices, methods and computer-readable media for providing services based upon identification of decision makers and owners associated with communication services. Data for providing communication services based upon identification of decision makers associated with communication services is stored, wherein the data including a user profile and default template identifying a default decision maker for a service. Policy rules and the stored data are analyzed. A new decision maker for a particular service is identified based upon the analysis of the policy rules and the stored data. The communication services are provided to the identified new decision maker.

Abstract: An example involves selecting a logical failover circuit comprising an alternate communication path for communicating data upon a failure of a dedicated logical circuit connecting a host device to a remote device. When a first logical circuit identifier of the dedicated logical circuit does not match a second logical circuit identifier of the logical failover circuit: the second logical circuit identifier of the logical failover circuit is renamed to identify the logical failover circuit using the first logical circuit identifier when the logical failover circuit is a dedicated logical failover circuit used to communicate only when the dedicated logical circuit fails, and the dedicated logical circuit is renamed to identify the dedicated logical circuit using the second logical circuit identifier when the logical failover circuit is used to communicate regardless of the failure of the dedicated logical circuit. The data is rerouted to the logical failover circuit without manual intervention.