Abstract: A method processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, prompting the caller to select a language preference when the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in an electronic database. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database.