Abstract: A system and method for detecting and storing information regarding a mobile communications device within a mobile communications network. Initially, a first data record is received at a subscriber/device database comprising subscriber/device data. Next, a second data record is received at the subscriber/device database comprising additional subscriber/device data. A first data record of a subscriber may then be compared to a second data record of the same subscriber, and if the first data record is different from the second data record a service provider may be notified.

Abstract: A system for providing a tailored route to a mobile communications device over a wireless communications network. The system includes a map server including a processor and a memory storing instructions executable by the processor to make the map server operable to prepare a basic route from a route origin to a route destination and obtain information regarding characteristics of the wireless communications network along the basic route. The processor is further made operable to prepare the tailored route using the basic route and the network characteristics information and provide the tailored route to the mobile communications device over the wireless communications network.

Abstract: Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.