Abstract: An apparatus and system are provided for facilitating a customized return process in which notifications may be sent to a customer reminding the customer to return a product. The apparatus includes a processor capable of periodically monitoring tracking information associated with a product(s) and determine whether a product(s) corresponds to a particular type of package. The processor is also capable of determining, at a specified time, whether the product has departed a location of a first entity and determining whether the first entity was given a time frame in which the product(s) was scheduled to depart the location of the first entity and whether the product departed the first location upon the expiration of a time period. The processor is also capable of generating a message that is sent to the first entity instructing the first entity to send the product to another entity within a predetermined time period.