Abstract: One embodiment provides a method, including: receiving a foreign language trouble ticket requiring resolution; translating text of the foreign language trouble ticket into a language known to the person, wherein the translating comprises (i) translating a subset of foreign language keywords within a portion of the foreign language trouble ticket identified as a problem portion into the known language and (ii) translating a remaining subset of keywords into the known language using keyword links generated from previously resolved tickets by: extracting keywords from the historical tickets, wherein the keywords are recognized as corresponding to an identified portion; and generating at least one keyword link from at least one of the identified portions identified as a problem description portion; and directing the known language ticket to a resolver group, wherein the resolver group is selected based upon an issue identified within the ticket.

Abstract: One embodiment provides a method, including: receiving a plurality of loglines from a system execution log; generating at least one control flow graph by mining (i) a plurality of templates and (ii) a sequence of the plurality of templates defined by an order encountered during execution from the system execution log, wherein the control flow graph identifies flows between templates during execution; mining (i) discriminative parameters, (ii) a position for each of the mined discriminative parameters within a template, and (iii) a value of each of the mined discriminative parameters; annotating edges of the at least one control flow graph with the values of the mined discriminative parameters within the control flow graph; identifying execution traces from the system execution log using the values of the mined discriminative parameters; and detecting system anomalies in the identified execution traces by comparing one of the execution traces to an expected execution.

Abstract: One embodiment provides a method for use within an organization having a plurality of groups dedicated to providing assistance with requests, including: obtaining a communication comprising a request for assistance from a user; identifying, using information contained within the obtained communication, a group that is able to provide assistance in resolving the request, each group having a corresponding model identifying information needed by that group; determining, based upon a model corresponding to the identified group, information needed by the identified group to resolve the request; identifying at least one modification that needs to be made to the communication based upon the determined information, wherein the identifying at least one modification comprises determining a difference between the determined information and the information contained within the obtained communication; and sending a modified communication to the identified group, wherein the modified communication comprises the obtained co

Abstract: One embodiment provides a method, including: receiving a plurality of loglines from a system execution log; generating at least one control flow graph by mining (i) a plurality of templates and (ii) a sequence of the plurality of templates defined by an order encountered during execution from the system execution log, wherein the control flow graph identifies flows between templates during execution; mining (i) discriminative parameters, (ii) a position for each of the mined discriminative parameters within a template, and (iii) a value of each of the mined discriminative parameters; annotating edges of the at least one control flow graph with the values of the mined discriminative parameters within the control flow graph; identifying execution traces from the system execution log using the values of the mined discriminative parameters; and detecting system anomalies in the identified execution traces by comparing one of the execution traces to an expected execution.

Abstract: Methods and arrangements for efficiently mining a control flow graph from execution logs of a distributed system. Using at least one text clustering technique, two text clusters are generated from the plurality of execution logs. At least one approximate template is generated based on the at least two text clusters. At least one refined template is created via refining the at least one approximate template using multimodal sequencing. The control flow graph is created based on the at least one refined template. An anomaly is detected in the control flow graph.

Abstract: Methods and arrangements for efficiently mining a control flow graph from execution logs of a distributed system. Using at least one text clustering technique, two text clusters are generated from the plurality of execution logs. At least one approximate template is generated based on the at least two text clusters. At least one refined template is created via refining the at least one approximate template using multimodal sequencing. The control flow graph is created based on the at least one refined template. An anomaly is detected in the control flow graph.