Abstract: A method and system for performing online dispute resolution (“ODR”) via a central ODR Web site. Two ODR processes are disclosed. First, a NEGO-MED-ARB System provides an integrated negotiation, mediation and arbitration dispute resolution solution to customers and merchants conducted online. The NEGO-MED-ARB System enables an authorized merchant to link its e-commerce Web site to the dispute resolution services centralized on the ODR Web site. The link is performed by a distinctive, recognizable Trust Mark displayed on the e-commerce Web site and identifying the ODR services; a consumer browsing the e-commerce Web site hyperlinks to the ODR Web site by clicking on the Trust Mark. The ODR Web site then provides an online framework for the parties to exchange information and proposed solutions for resolving their dispute. Qualified mediators/arbitrators are appointed to resolve disputes online which the parties are unable to settle by themselves.