Abstract: An approach is provided for improving a workflow by using cognitive computing. Inputs about a claim of a claimant are received. The inputs include a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score associated with the claim, and a ranking and a clustering of previously processed claims. Based on the inputs and using a cognitive computing system, a set of digital workers is selected. The set of digital workers complete step(s) in a current context of a processing of the claim in a workflow. Responsive to completing the step(s), a total number of steps required in the workflow is reduced.

Abstract: An approach is provided for improving a workflow by using cognitive computing. Inputs about a claim of a claimant are received. The inputs include a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score associated with the claim, and a ranking and a clustering of previously processed claims. Based on the inputs and using a cognitive computing system, a set of digital workers is selected. The set of digital workers complete step(s) in a current context of a processing of the claim in a workflow. Responsive to completing the step(s), a total number of steps required in the workflow is reduced.

Abstract: An approach is provided for managing a display of document unit references. Units of an original version of a document and original references to the units are stored in nodes of a data structure. Responsive to an insertion of a new unit at a location in the document, a new node is inserted into the data structure at a corresponding location, or responsive to a deletion of a unit at the location in the document, a node is deleted from the data structure at the corresponding location. Unit(s) of the updated document resulting from the insertion or deletion are associated to respective original reference(s) in the data structure. During a conference between an editor and other participant(s), a display is generated and presented to the editor. The display includes the unit(s) of the updated document, current reference(s) to the unit(s), and the original reference(s) associated with the unit(s).