Abstract: A method includes receiving, at a healthcare platform, account registration information from a user submitted via a mobile application; receiving, at the healthcare platform, an indication of a social media account to link to the user's account; receiving, at a social media interface of the healthcare platform, a message posted by the user via the social media account which includes a command comprising a command identifier; forwarding, based on the presence of the command comprising the command identifier, the command to a command handler of the healthcare platform; retrieving, by the healthcare platform, healthcare information for the user based on the command; and communicating, by the healthcare platform, the retrieved information via text message to a cell phone number associated with the user's account.