Abstract: A system and method for organizing, controlling and managing a queue at a service center are disclosed. The system according to one embodiment comprises a main processing unit to calculate parameters regarding time of service, at least one peripheral processing unit, a customer queue number feed device to provide customers in a service center with an indication of their position in line for a certain service, a service number display means, a line progress display means, and at least one service point, provided with a service point terminal to provide to the peripheral processing unit information regarding the progress of service. The peripheral processing unit may be in active communication with the main processing unit, with at least one service point terminal at each service point, and with the customer queue number feed device, to collect information regarding time of service.