Abstract: Embodiments of the present disclosure provide systems, methods, and computer-readable storage media that leverage artificial intelligence and machine learning to identify, diagnose, and mitigate occurrences of network faults or incidents within a network. Historical network incidents may be used to generate a model that may be used to evaluate real-time occurring network incidents, such as to identify a cause of the network incident. Clustering algorithms may be used to identify portions of the model that share similarities with a network incident and then actions taken to resolve similar network incidents in the past may be identified and proposed as candidate actions that may be executed to resolve the cause of the network incident. Execution of the candidate actions may be performed under control of a user or automatically based on execution criteria and the configuration of the fault mitigation system.

Abstract: A device may receive audio data identifying a plurality of speakers and may process the audio data, with a plurality of clustering models, to identify a plurality of speaker segments. The device may determine a plurality of diarization error rates for the plurality of speaker segments and may identify a plurality of errors in the plurality of speaker segments. The device may select rectification models to rectify the plurality of errors and may segment and/or re-segment the audio data with the rectification models to generate re-segmented audio data. The device may determine a plurality of modified diarization error rates for the plurality of speaker segments based on the re-segmented audio data and may select one of the plurality of speaker segments based on the plurality of modified diarization error rates. The device may calculate an empathy score based on the selected speaker segment and may perform actions based on the empathy score.

Abstract: Embodiments of the present disclosure provide systems, methods, and computer-readable storage media that leverage artificial intelligence and machine learning to identify, diagnose, and mitigate occurrences of network faults or incidents within a network. Historical network incidents may be used to generate a model that may be used to evaluate real-time occurring network incidents, such as to identify a cause of the network incident. Clustering algorithms may be used to identify portions of the model that share similarities with a network incident and then actions taken to resolve similar network incidents in the past may be identified and proposed as candidate actions that may be executed to resolve the cause of the network incident. Execution of the candidate actions may be performed under control of a user or automatically based on execution criteria and the configuration of the fault mitigation system.

Abstract: A device determines, from a network slice template associated with a network slice, a quality of service (QoS) profile for the network slice that includes performance metrics for corresponding QoS parameters associated with providing a service. The device monitors performance of the network slice in association with the QoS profile, and determines, based on the performance, that a performance indicator for a QoS parameter of the network slice is outside a threshold range of a performance metric. The device determines, based on the performance information and the QoS profile, a slice modification to the network slice template for the network slice, where the slice modification is configured to cause the performance indicator to be within the threshold range of the performance metric. The device causes a network slice orchestrator to update an instantiation of the network slice according to the slice modification and the network slice template.

Abstract: A device may receive audio data identifying a plurality of speakers and may process the audio data, with a plurality of clustering models, to identify a plurality of speaker segments. The device may determine a plurality of diarization error rates for the plurality of speaker segments and may identify a plurality of errors in the plurality of speaker segments. The device may select rectification models to rectify the plurality of errors and may segment and/or re-segment the audio data with the rectification models to generate re-segmented audio data. The device may determine a plurality of modified diarization error rates for the plurality of speaker segments based on the re-segmented audio data and may select one of the plurality of speaker segments based on the plurality of modified diarization error rates. The device may calculate an empathy score based on the selected speaker segment and may perform actions based on the empathy score.

Abstract: Embodiments of the present disclosure provide systems, methods, and computer-readable storage media that leverage artificial intelligence and machine learning to identify, diagnose, and mitigate occurrences of network faults or incidents within a network. Historical network incidents may be used to generate a model that may be used to evaluate real-time occurring network incidents, such as to identify a cause of the network incident. Clustering algorithms may be used to identify portions of the model that share similarities with a network incident and then actions taken to resolve similar network incidents in the past may be identified and proposed as candidate actions that may be executed to resolve the cause of the network incident. Execution of the candidate actions may be performed under control of a user or automatically based on execution criteria and the configuration of the fault mitigation system.

Abstract: Embodiments of the present disclosure provide systems, methods, and computer-readable storage media that leverage artificial intelligence and machine learning to identify, diagnose, and mitigate occurrences of network faults or incidents within a network. Historical network incidents may be used to generate a model that may be used to evaluate real-time occurring network incidents, such as to identify a cause of the network incident. Clustering algorithms may be used to identify portions of the model that share similarities with a network incident and then actions taken to resolve similar network incidents in the past may be identified and proposed as candidate actions that may be executed to resolve the cause of the network incident. Execution of the candidate actions may be performed under control of a user or automatically based on execution criteria and the configuration of the fault mitigation system.

Abstract: Embodiments of the present disclosure provide systems, methods, and computer-readable storage media that leverage artificial intelligence and machine learning to identify, diagnose, and mitigate occurrences of network faults or incidents within a network. Historical network incidents may be used to generate a model that may be used to evaluate real-time occurring network incidents, such as to identify a cause of the network incident. Clustering algorithms may be used to identify portions of the model that share similarities with a network incident and then actions taken to resolve similar network incidents in the past may be identified and proposed as candidate actions that may be executed to resolve the cause of the network incident. Execution of the candidate actions may be performed under control of a user or automatically based on execution criteria and the configuration of the fault mitigation system.

Abstract: A device determines, from a network slice template associated with a network slice, a quality of service (QoS) profile for the network slice that includes performance metrics for corresponding QoS parameters associated with providing a service. The device monitors performance of the network slice in association with the QoS profile, and determines, based on the performance, that a performance indicator for a QoS parameter of the network slice is outside a threshold range of a performance metric. The device determines, based on the performance information and the QoS profile, a slice modification to the network slice template for the network slice, where the slice modification is configured to cause the performance indicator to be within the threshold range of the performance metric. The device causes a network slice orchestrator to update an instantiation of the network slice according to the slice modification and the network slice template.

Abstract: The present disclosure provides a framework for quantitatively testing network services and their supporting APIs. To facilitate the testing, a testing script may be generated. The testing script may be parameterized with input data derived from a historical database. The testing script may be executed and responses received from the network during testing may be analyzed to determine metrics associated with execution of the testing script. The metrics may indicate successfully tested conditions, unsuccessfully tested conditions, untested conditions, other testing metrics, or a combination thereof. After the initial testing cycle a determination is made regarding whether a stop condition has been satisfied and if it has not been satisfied, another testing cycle may be executed. The next testing cycle may utilize a different set of input data that may be dissimilar to the input data used in the previous testing cycle so that additional conditions and functionality may be tested.

Abstract: A device identifies, by using a first model to process a first weighted feature set, users who are predicted to stop using a service provider for one or more services. The device determines, by using a second model to process a second weighted feature set, user scores for the users who represent predicted value that the users provide to the service provider. The device identifies, based on the user scores, particular users, of the users, as targets to be offered additional services. The device determines, by using a third model to process a third weighted feature set, service scores that represent predicted levels of interest of a user, of the particular users, in a set of services. The device selects services based on the service scores. The device causes a services package that includes the services to be provided to a user device or an account associated with the user.

Abstract: A device receives first network information associated with a first portion of a network, and second network information associated with a second portion of the network, and determines, based on the first network information and the second network information, an alarm condition for the network. The device determines, based on correlation rules, whether the alarm condition relates to a currently handled alarm condition or a previously handled alarm condition. The device correlates the alarm condition with network inventory information, network topology information, and network service information, when the alarm condition does not relate to the currently handled alarm condition or the previously handled alarm condition, to generate a correlated alarm condition. The device automatically generates a resolution for the correlated alarm condition based on the correlated alarm condition, and automatically performs one or more actions based on the resolution for the correlated alarm condition.

Abstract: A computer-implemented method for correlating alarms that are generated with relation to a computer network is disclosed. The alarms represent faults of the computer network and/or faults of components of the computer network.

Abstract: A device receives first network information associated with a first portion of a network, and second network information associated with a second portion of the network, and determines, based on the first network information and the second network information, an alarm condition for the network. The device determines, based on correlation rules, whether the alarm condition relates to a currently handled alarm condition or a previously handled alarm condition. The device correlates the alarm condition with network inventory information, network topology information, and network service information, when the alarm condition does not relate to the currently handled alarm condition or the previously handled alarm condition, to generate a correlated alarm condition. The device automatically generates a resolution for the correlated alarm condition based on the correlated alarm condition, and automatically performs one or more actions based on the resolution for the correlated alarm condition.

Abstract: A device identifies a subset of network performance indicator (NPI) values that measure network performance during peak usage time periods, selects particular NPI values associated with the peak usage time periods, based on one or more of the subset of NPI values satisfying particular threshold network performance values, and compares the particular NPI values with threshold upper and lower bound network performance values to determine weighted scores for the particular NPI values. The device determines, by processing the weighted scores, a weighted mean score that represents a mean of the weighted scores, and determines, based on an analysis of the particular NPI values and the weighted mean score, an overall site score that represents a viability level in upgrading the cell site. The device generates, based on the overall site score, a plan to upgrade one or more network technologies associated with the cell site.

Abstract: A computer-implemented method for correlating alarms that are generated with relation to a computer network is disclosed. The alarms represent faults of the computer network and/or faults of components of the computer network.