Abstract: A device may receive data that identifies applications utilized by users, databases utilized by the applications, and the users, and may process the received data, with first models, to determine context data that matches the users and events associated with the applications, and task data that identifies tasks to be performed by the users in response to the events. The device may process the received data and the context data, with a second model, to generate role data that identifies user interfaces utilized by the users to access the applications, and credentials of the users, and may process the context data, the task data, and the role data, with a third model, to generate persona data that identifies personas, and assignment data that assigns each of the users to one of the personas. The device may perform actions based on the persona data and the assignment data.

Abstract: A device may receive data that identifies applications utilized by users, databases utilized by the applications, and the users, and may process the received data, with first models, to determine context data that matches the users and events associated with the applications, and task data that identifies tasks to be performed by the users in response to the events. The device may process the received data and the context data, with a second model, to generate role data that identifies user interfaces utilized by the users to access the applications, and credentials of the users, and may process the context data, the task data, and the role data, with a third model, to generate persona data that identifies personas, and assignment data that assigns each of the users to one of the personas. The device may perform actions based on the persona data and the assignment data.

Abstract: A method and system for real-time case exchange in a service management environment is disclosed. In one embodiment, a case is received by any one of customers, vendors, or managed service providers (MSP). Then, the case is forwarded by said any one of the customers, vendors, or MSPs to a real-time application for case exchange (RACE) in a customer/vendor/MSP specified data format. The forwarded case is transformed to a RACE specific data format by the RACE. Further, the transformed case is sent to customers, vendors, and/or MSPs substantially simultaneously in an associated customer/vendor/MSP specified data format by the RACE.